Patient Access Customer Service

Martha Vasquez

978-***-**** *******.**.**@*****.*** Lawrence, MA 01843

PROFESSIONAL SUMMARY

Dynamic healthcare professional with over 15 years of experience, including a pivotal role at Tufts Medicine Care At Home Health VNA. Expert in HIPAA compliance and renowned for exceptional customer service. Proven track record in improving referral processes and proficient in phone and email communications. Skilled in problem-solving and critical thinking, ensuring efficient patient access and care coordination. SKILLS

HIPAA compliance Phone and email etiquette Customer service EXPERIENCE

PATIENT ACCESS REPRESENTATIVE

Tufts Medicine Care At Home Health VNA, January 2018-Present Review documents sent by referral source via fax to determine information received and needed to complete the referral base guidelines

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• Manage faxes

• Answer calls received in Patient Access

• Prioritize completion of specified referrals based upon referral department prioritization

• Input referrals/transcribe in to EPIC

• Make calls to referral sources for additional documentation or information needed

• Review and respond timely to emails to liaison and clinical intake around pending or new referrals Use critical thinking to solve problems or escalate to Patient Access Manager or clinical intake nurses including referral source issues concerns

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• Verify PCP on referrals, and insurance eligibility

• Timely and accurately verify eligibility and benefits for insurances identified through the eligibility process

• Complete other duties as assigned

STAFFING SUPERVISOR

Personal Touch Home Care, January 2009-January 2018

• Home Care Aide scheduler

• Data Entry/Patient information

• On-Call Coordinator

• Taking referrals from our contracted agencies from Elder Services

• Communicating with family members, social workers regarding patient needs

• Assists with Payroll as needed

• Taking care of authorizations and billing issues as needed

• Assists Marketing/Liaison at vendor fairs

• Translates in Spanish for clients and employees

OFFICE ASSISTANT

Caritas Home Care, January 2005-January 2009

• Customer Service

• Home Care Aide/RN/PT/OT scheduling

• Office Management Assistant

OFFICE MANAGER ASSISTANT

Giorgio Armani Corporation, January 2002-January 2005

• PR Department Assistant

• Receptionist

• Corp

• Office Manager Assistant

• HR Assistant

EDUCATION

PARALEGAL IN UNDERGRADUATE

NECC, January 2005

HIGH SCHOOL IN OFFICE TECHNOLOGY

Greater Lawrence Technical High School, January 1999 REFERENCES

References available upon request

LANGUAGES

Spanish

Fluent

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