Customer Service Care
Resume:
ALINA GOMEZ-WIBLIN
PROFILE
I am a dedicated customer service professional with expertise in customer care, de-escalation, and issue resolution. A natural leader who engages with guest to provide exceptional experiences, I am committed to supporting business objectives and take pride in excelling in all my endeavors beyond mixology, I am a strong communicator and a valuable asset to any organization. I thrive on expanding my skills and knowledge, aiming for continuous growth and advancement. Given the opportunity, I am determined to exceed expectations and contribute positively to you team.
EXPERIENCE
Bartender/Server, Annie’s Island Breeze, Orlando, Fl — 10/2024
Sever Responsibilities
1. Greet and seat guests in a friendly and efficient manner.
2. Present menus and provide detailed descriptions of food and beverage offerings.
3. Take accurate orders and relay them to the kitchen staff.
4. Serve food and beverages promptly, ensuring guest satisfaction throughout the dining experience.
5. Handle guest inquiries and resolve any issues or complaints with professionalism.
6. Maintain cleanliness and organization of tables and dining areas.
7. Process payments and provide change or receipts to guests.
8. Collaborate with kitchen and bar staff to ensure smooth service flow.
9. Monitor guest needs and provide attentive service to enhance their experience.
10. Uphold health and safety standards in food handling and service.
Bartender Responsibilities
1. Prepare and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences.
2. Engage with guests to create a welcoming atmosphere and provide excellent customer service.
3. Maintain a clean and organized bar area, including washing glassware and cleaning surfaces.
4. Monitor and manage inventory levels of spirits, mixers, and garnishes.
5. Check identification to verify the legal drinking age of patrons.
6. Handle cash and credit transactions accurately, processing payments efficiently.
7. Create specialty cocktails and recommend drink pairings to enhance the guest experience.
8. Resolve guest complaints regarding drinks or service in a professional manner.
9. Stay updated on beverage trends and new cocktails to offer innovative options.
10. Follow all health and safety regulations in the preparation and serving of drinks.
Event Bartender, Rum Jungle, Orlando, Fl — 10/2024
Nightclub Responsibilities:
1. Greet guests and manage check-in processes.
2. Monitor crowd control for safety and enjoyment.
3. Serve drinks promptly while adhering to alcohol regulations.
4. Engage with guests to create a lively atmosphere.
5. Collaborate with security to handle disruptive behavior.
6. Maintain cleanliness of the bar and seating areas.
7. Accurately process cash and credit transactions.
8. Promote events and special offers to enhance guest experience.
9. Stay informed about the nightclub’s offerings and entertainment.
Bartender/Server, Aria Hookah Lounge, Orlando, Fl -02/2024
Responsibilities:
1. Prepare and serve a variety of hookah flavors and beverages to guests.
2. Ensure proper setup and maintenance of hookah equipment for optimal performance.
3. Educate guests on hookah options and provide recommendations based on preferences.
4. Monitor guest satisfaction and address any issues or concerns promptly.
5. Maintain cleanliness and organization of the bar and lounge area.
6. Process cash and credit transactions accurately and efficiently.
7. Collaborate with kitchen staff to coordinate food and beverage orders.
8. Promote special hookah flavors and events to enhance guest experience.
9. Adhere to health and safety regulations in the preparation and serving of food and beverages.
10. Foster a welcoming and enjoyable atmosphere for guests.
Lead Bartender, Vibes Bar And Lounge, 06/2023
Lead Bartender Responsibilities:
1. Oversee bar operations and ensure guest satisfaction.
2. Train and mentor bar staff on service standards.
3. Create and update cocktail menus with seasonal trends.
4. Manage inventory and order bar supplies.
5. Maintain bar cleanliness and adhere to health regulations.
6. Process cash and credit transactions accurately.
7. Engage with guests to enhance their experience.
8. Enforce responsible alcohol service policies.
9. Collaborate on promotional strategies and events.
10. Address guest complaints professionally.
EDUCATION
Reading High School — 2015
SKILLS
Radio host for 98.5fm 8pm-11pm every Saturday since 2022.
In 2022, I received a spontaneous sponsorship from Call1800BadPain to promote their services focused on assisting individuals involved in accidents. As part of this opportunity, I was provided with housing and relocation support to engage with the community about how Call1800BadPain can help those in need. This partnership not only offered incentives but also provided valuable recognition for the brand I am working to establish.
As a volunteer coach for a 10U-14U senior volleyball team, which includes my child, I dedicate my free time to skill building and fostering sportsmanship. I meet with the team every Saturday to provide guidance and support, helping them develop their abilities both on and off the court.
I showcase my personality by hosting weddings and various events, guiding the flow of the evening and energizing the crowd. My goal is to create memorable experiences for guests through engaging entertainment and seamless coordination.
AWARDS
MIXOLOGY/BARTENDING CERTIFICATE, MARCH 2022
TIPS ON-PREMISE ALCOHOL SERVER TRAINING 08/18/2023
NATIONAL COACH JUNE 2025
COVER LETTER
Hello,
I am writing to express my interest in the opening position, as advertised on google. With a diverse background in hospitality, coaching, and event hosting, I believe I can bring a unique blend of skills and passion to your team.
In my role as a Lead Bartender, I successfully managed bar operations, ensuring exceptional service while training and mentoring junior staff. My experience at a hookah lounge further honed my ability to engage with guests, introduce them to new offerings, and create a welcoming atmosphere. I am adept at managing inventory and promoting special events, which has enhanced both customer satisfaction and brand recognition.
Additionally, I volunteer as a coach for a youth volleyball team, where I focus on skill development and sportsmanship. This role has strengthened my leadership abilities and reinforced my commitment to fostering teamwork and positive experiences for young athletes.
Moreover, I actively host weddings and various events, where I infuse my personality into each occasion, guiding the flow of the night and energizing the crowd. My goal is always to create memorable experiences through engaging entertainment and seamless coordination.
I am excited about the opportunity to contribute to you company and help elevate your events and guest experiences. Thank you for considering my application. I look forward to the possibility of discussing how my background and skills align with your needs.
Sincerely,
Alina Gomez-Wiblin
aalinagomez518@gmail.com316 Dracaena cir apt 203
Altamonte Springs, FL 32714
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