Customer Service Billing Specialist
Resume:
Tammi T Battles
***********@*****.***
Indianapolis, Indiana 46218
Work Experience
Billing Specialist
Republic Services Indianapolis, Indiana
April 2012-August 2025
Responds in a timely and accurate manner to customer service calls, ensuring that services issues and concerns are treated in a respectful and professional manner.
Reviewing and explaining invoice
Taking payments
Entering service data into the system
Housing Specialist II
Indiana Housing Agency
February 2017—April 2018
Successfully maintaining a caseload of 450 or more cases.
Adhering to HUD requirements as well as department policy and procedures while successfully completing monthly and interim recertification as well as rent increases within applicable time limits.
Documenting and properly ordering files and records relating to verifications methods and time frames.
Processing moves within thirty (30) days.
Obtaining certification in Section 8 Eligibility an Rent Calculations and Occupancy
Consumer Service Advocate I
Anthem Inc.
Indianapolis IN
June 2013-October 2016
Customer Service
Consumer Advocacy
Respond to inquiries via telephone, via internet and written correspondence
Contacted providers for members to coordinate office appointments
Educated members on service offered by their plan to help make better healthcare choices
Researched and provided resolutions to claim issues and benefit discrepancies
Documented inquiry outcomes for accurate tracking analysis
Customer Service
Med Sheild Inc
Indianapolis In
October 2012- June 2013
Handled inbound and made outbound calls
Payment processing or Community Health Network patients
Set up payment plans and pre-screened for qualified patients for financial assistance
Corresponded with insurance plans to assist patients with billing and benefit questions
Call Center Customer Service Representative
Precision RX Specialty Solutions/Express Scripts
Indianapolis IN
April 2007-October 2012
Responded to inquiries and resolved issues related to prescriptions fulfillment via telephone
Ensured request were handled professionally and that medications and delivered on time to patients
Proactively researched to ensure that prescription were to better assure compliance in taking medications ie.. Prior authorizations, or pay assistance information and valid prescriptions
Coordinate with internal and external partners to ensure prompt delivery of
Education
Certificate Medical Billing and Coding
Indiana Business College 2005
Diploma
Arsenal Technical High School 1986
Skills
High skilled customer service representee with over twenty years’ experience in a call center environment. I have excellent communication skills, as well as problem solving capabilities. I work well in a team or as an independent worker I am familiar with Microaoft Office TEAMS, and most work at home applications
Military Experience
91 A Medic
Indiana National Guard
Honorable Discharge 1992
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