Administrative Assistant

Michelle Duchesne, Customer Support Representative

West Monroe, 71291, US, 971-***-****, *********@*****.*** SUMMARY Dynamic Customer Service Representative with over 6 years of experience providing exceptional support across various sectors. Proficient in energy billing inquiries and service call management at Spherion, demonstrating strong problem-solving skills. Achieved high customer satisfaction rates while managing a team at Sears, streamlining operations for efficiency. Ready to leverage extensive communication skills and a customer-first approach to contribute positively as a Customer Support Representative at a leading remote company, ensuring seamless service for military spouses. WORK EXPERIENCE

05/2024 – Present Freezer/cooler merchandiser, Sam’s Club Monroe Maintained product quality and availability in the freezer, cooler, and deli sections by stocking shelves and ensuring proper product rotation. Provided outstanding customer service by assisting customers with product location and adhering to food safety and company procedures. 10/2023 – 03/2024 Customer service representative, Spherion (Entergy) West Monroe Delivered exceptional customer service to callers regarding energy billing inquiries, while efficiently setting up service calls and reporting outages or emergencies.

10/2021 – 03/2022 Pest Control Technician, Orkin Pest Control Monroe Executed comprehensive pest control solutions for residential and commercial clients, managing daily routes and conducting bad debt collections while promoting additional products and services. 08/2019 – 10/2019 Helper, Rick Pierce Resources LLC Shreveport Supported pipefitters in daily installations and performed fire-watch duties, along with warehousing and paperwork tasks.

03/2019 – 06/2019 Fire Watcher, RefChem Deer Park

Monitored the assigned area for fire hazards and safety issues, ensuring a secure working environment.

01/2018 – 04/2018 Helper 1 Expeditor, C B & I LLC Sulphur Facilitated pipefitters by supplying and holding materials and tools, while ensuring work areas and equipment were clean.

Assisted in organizing all materials required for job tasks, including spools, gaskets, bolts, and valves.

Managed the material connex by receiving, labeling, sorting, and organizing all necessary materials for the assigned crew area. 10/2017 – 11/2017 Helper, Primoris Energy Services Corporation Logansport Aided pipefitters by staging all materials required for assigned tasks, while also assisting in cleaning pipes, conducting bolt-ups, and moving pipes. 06/2017 – 08/2017 Fire Watchman, Turner Industries Sulphur Monitored work areas for fire hazards and safety concerns, ensuring compliance with safety protocols.

09/2002 – 03/2017 Secretary, Richland Parish School Board Rayville Executed general office duties, including answering telephones, typing documents, and filing records.

Scheduled appointments and greeted customers or visitors, providing them with general information.

Typed, formatted, and edited routine memos and reports, ensuring accuracy and professionalism.

Performed data entry and updated both paper and electronic documents, maintaining organized records.

Prepared and processed bills along with other office documents, streamlining office operations.

Adapted to fluctuating responsibilities based on the dynamic needs of the school, frequently utilizing photocopiers, scanners, fax machines, and other office equipment.

10/1994 – 06/1997 Customer Service Manager, Sears Monroe Supervised a team of six employees, overseeing customer service operations, cash outs, and scheduling pick-ups and deliveries. Compiled monthly and annual reports to track performance and identify areas for improvement.

EDUCATION

1991 – 1991 United States Marine Corps

Transportation Management Certification, 1 Year

Ft Eustis

1991 – 1991 University of Texas at Okinawa

Prelaw

Okinawa, Japan

1985 – 1986 University of Louisiana at Monroe

Prelaw, 1 Year of College

Monroe

1981 – 1985 Ouachita High School

General High School Diploma

Monroe

SKILLS inventory Data entry

Typing filing

Office Equipment Operation Clerical duties

Customer service Coordination

Communication Teamwork

Flexibility PC Knowledge

Computer Navigation Multitasking

Quiet Environment U.S. Residency

Sales

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