Human Resources Customer Service

Dawn Beyl

n *********@*****.*** n 235-***-**** Gonzales, LA

Professional Summary

Friendly and detail-oriented Administrative and Human Resources Support Specialist with strong experience in documentation management, staff coordination, and customer service. Skilled in maintaining confidential records, supporting HR and management functions, and improving workflow efficiency. Known for professionalism, organization, and a proactive approach in fast-paced environments. Key Skills

• Human Resources & Administrative Support

• Employee Relations & Onboarding Assistance

• Records & Document Management (HIPAA Compliant)

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Customer Service & Communication

• Payroll & Budgeting Assistance

• Recruiting, Scheduling & Staff Coordination

• Problem Solving & Critical Thinking

• Confidential Information Handling

• Time Management & Multi-tasking

Professional Experience

Medical Records Specialist

Baton Rouge Cardiology – Baton Rouge, LA February 2025 – Present

• Maintain and organize confidential electronic and paper medical records in compliance with HIPAA regulations.

• Provide administrative and clerical support to physicians, nurses, and HR staff to ensure accurate documentation.

• Process patient records and coordinate release of information requests with utmost confidentiality.

• Assist in audits, quality checks, and compliance tracking to maintain regulatory standards.

• Utilize Microsoft Office and EMR systems for reporting, tracking, and data management. General Manager

1st Call Mortuary Transport – Gonzales, LA March 2021 – November 2023

• Oversaw daily operations, staffing, scheduling, and documentation for multiple accounts.

• Partnered with HR and management to train and supervise employees, ensuring policy adherence and performance excellence.

• Maintained accurate and organized personnel and operations documentation.

• Implemented process improvements that enhanced efficiency and compliance.

• Fostered strong professional relationships with clients, coroners, and funeral homes, demonstrating empathy and professionalism.

Cake Decorator & Baker

Ambrosia Bakery – Baton Rouge, LA February 2020 – March 2021

• Delivered exceptional customer service in a high-volume environment.

• Managed orders and coordinated with team members to meet strict deadlines.

• Demonstrated precision, attention to detail, and reliability under pressure. Education

• Matthew’s Crematory School, Houston, TX — Crematory Operations, 2023

• Vanguard College of Cosmetology, Baton Rouge, LA — Cosmetology, 2009–2010 Additional Qualifications

• Highly motivated, self-directed, and adaptable in fast-paced environments.

• Proven ability to maintain confidentiality and discretion.

• Strong interpersonal and communication skills with diverse teams.

• Experienced in HR documentation, administrative processes, and office management.

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