Office Manager Behavioral Health
Resume:
Nicole Grant Fuentes
*** ******* ****, ******** *****, VA 23462
***************@******.***
To achieve a position that will challenge ability as well as provide a stimulating environment to learn; allowing me grow professionally and to contribute to the success of your company Skills and Qualifications:
• Quick learner, able to work in a team setting as well as individually
• Excellent written and oral communication skills; Adapt to changing circumstances and revamp existing plans
• Implement and take appropriate action to ensure efficiencies and accuracy
• Ability to establish and maintain effective working relationships
• MS Office XP/2000/98, (Word, Excel, Power Point, Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
The Heart Center of the Oranges
July 2016 to September 2024
• Ensure all files are secure.
• Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.
• Maintain electronic health records (EHR) databases.( e clinical & epic systems)
• Analyze electronic data.
• Maintain data on patient safety, patterns of disease, and disease treatment and outcome
• Vital signs
• Death certificates point of contact
• Specimen collector/ centrifuge/labeler/ preparer for lab retrieval
• Appointment scheduler
• Insurance verification and preauthorizations
• telephone message encounters
• Recording and update patient demographics
• Creating electronic referrals through the Navinet portal
• Assisted in minor procedures
• Recorded patient history
• Performed numerous administrative duties
• Measured accurate vital signs
• Updated care plans
• Assisted with charting
Sanitizing patient rooms
Driver
UberLLC
May 2014 to PRESENT
1. Customer and pet transporting
2. Delivery of Medium size packages(businesses)
3. Delivery of Food and beverages
Patient Registrar/ Specimen Processor
Jersey City Health Dept. /United Staffing Solutions - Jersey City, NJ April 2021 to December 2021
1. Registering jersey city residents for the Covid 19 vaccinations at the health dept. 2. Educating patients on vaccinations and side effects. 3. Mobile site registration and appi. Set ups.
4. Counting received Covid test from patients.
5. Requisitions and demographic data entry of samples/Covid test received by patients 6. Insurance verifications
Regional Manager
Deverauxx behavioral health - Somerset, NJ
March 2014 to July 2017
1. Managing, 11 Grouphome’s, 65 staff, and 20 residents. 2. Crisis intervention training
3. Staff development
4. Facilitator of monthly staff meeting
5. Monthly Staff recruitment events
6. Ensuring that all staff and Grouphome’s are prepared for annual licensing 7. Tracking staff compliances with I.B.P and with overall job performance 8. Staff evaluations
9. Disciplinary actions w/ needed
10. Managing of residential monthly budgets for houses and residents Residential Counselor
Serv Behavioral Health System - Elizabeth, NJ
May 2000 to March 2013
1. Med administration
2. Medical appts
3. ADL skills training
4. Behavioral tracking
5. Group facilitator
Manager
ToysRUS - Elizabeth, NJ
July 2004 to October 2006
• Answered customers' questions, and provided information on procedures and policies.
• Supervised all daily functions of store activity to ensure customer satisfaction
• Responsible for every phase day-to-day departmental operations
• Trained and supervised full and part time personnel
• Supervised product inventory; verify quantity and quality of products received
• Interact with the customers regarding sales and promotional products and item
• Sorted, counted, and wrapped currency and coins
• Performed opening / closing procedures ensuring that all tasks were completed accurately.
• Maintained a proper inventory stock level
• Handled high volume of money and counted and balanced cash drawers nightly
• Strong merchandising and multi-tasking skills
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
Technical certificate in Medical Assistant
Drake College of Business - Newark, NJ
2013
High school diploma or GED
Skills
• Patient Care (10+ years)
• Medical Office Experience
• EMR Systems (10+ years)
• Vital Signs (10+ years)
• Experience Administering Injections
• Laboratory Experience (3 years)
• Insurance Verification (7 years)
• Medical Records (10+ years)
• Medical Scheduling (7 years)
• Transcription
• Computer Operation (10+ years)
• Medical Billing
• Anatomy Knowledge
• Hospital Experience (7 years)
• Epic (4 years)
• Medical Terminology (10+ years)
• ICD-10
• Triage (10+ years)
• Clerical Experience (10+ years)
• Customer service (10+ years)
• CPT Coding
• Phone Etiquette
• Quality Assurance (10+ years)
• HIPAA (10+ years)
• QuickBooks
• Accounting
• Microsoft Powerpoint
• Computer literacy
• Clinical laboratory experience (3 years)
• Typing (10+ years)
• Office experience (10+ years)
• ICD-9
• Cerner
• Conflict management (10+ years)
• Microsoft Office (10+ years)
• Medical receptionist (10+ years)
• Microsoft Outlook (10+ years)
• English (10+ years)
• Hospitality
• Documentation review (10+ years)
• Developmental disabilities experience (10+ years)
• Motivational interviewing
• Case management (10+ years)
• Discharge planning (2 years)
• Caregiving (10+ years)
• Patient monitoring (10+ years)
• Crisis Intervention (10+ years)
• Computer skills
Languages
• English - Expert
Certifications and Licenses
CPR Certification
AED Certification
Driver's License
BLS Certification
Assessments
Direct care — Highly Proficient
September 2020
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
Electronic health records: Best practices — Proficient December 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Work style: Reliability — Highly Proficient
June 2021
Tendency to be dependable and come to work
Full results: Highly Proficient
Patient-focused care — Proficient
March 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Customer service fit — Proficient
April 2020
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Protecting patient privacy — Highly Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Case management & social work — Proficient
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
Medical receptionist skills — Proficient
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Nursing assistant skills — Expert
December 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Verbal communication — Proficient
April 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical receptionist skills — Proficient
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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