Customer Service Retail Sales

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Jean Frost

Grand Haven, MI, USA ************@*****.*** 616-***-****

SUMMARY

Customer service professional, driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Motivated in customer service with over 20 years of experience in a fast-paced, team-based environment. Authorized to work in the US for any employer.

EXPERIENCE

Sole Proprietor/Cosmetologist

Otto and Grand December 2015 to February 2020, Grand Rapids, MI • Devise a business plan and budget for salon and ongoing operations.

• Successfully market to existing and prospective clients through social media, announcements, letters, phone calls, and other advertisement.

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Implement efficient time strategies that allow for clients to feel appreciated while maximizing revenue Educate clients on the benefits of hair care products and demonstrate how to use them as part of the styling process to maximize retail sales.

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Create visual displays to creatively showcase retail products Approximately 80% of existing book of over 100 clients has been retained as a client since Splurge Salon Assisted and mentored new hires Achieved the highest retail sales in the salon on a consistent basis.

• Expanded product knowledge classes for Paul Mitchell, L'oreal, Brocato, American Crew, Arrojo, Wella Professional and more.

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Certified in Ron King Visitable Tab Extensions Provided an elevated customer experience to generate a loyal clientèle Scored in top 10% of employees in successful resolution of issues.

Owner/Sole Proprietor

Frost Salon January 2014 to January 2015, Grand Rapids

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Was responsible for providing cosmetology services to new and existing clients and converted to a chair rental income salon Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Greeted customers entering the salon to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of hair and correct products to use. • Earned management trust by serving as key holder, responsibly opening and closing salon.

• Handled daily flow of paperwork and dealt with day to day accounting.

• Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

• Operated a cash register for cash, check and credit card transactions with 99% accuracy.

• Alerted customers to upcoming sales events and promotions.

• Followed merchandising guidelines to present visually appealing displays.. Sole Proprietor/Cosmetologist

Splurge Salon June 2005 to January 2014, Grand Rapids, MI

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Was responsible for providing cosmetology services to new and existing clients in an established, upscale salon environment Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Provided ongoing guest service, including giving fashion advice.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Dedicated to continuously improving sales abilities and product knowledge.

• Asked open-ended questions to assess customer needs.. Manager, Stylist

Sport Clips July 2007 to April 2008, Grandville, MI • Managed all front desk tasks, including the maintenance of client records and lab data.

• Communicated all client reservations to appropriate staff.

• Followed through with client requests in a timely manner.

• Entered client information into the databases quickly and with minimal errors.

• Coordinated all aspects of guest services, including supply monitoring and facility maintenance.

• Processed guest credit card information for salon services.

• Maintained a solid knowledge base of all spa and resort products and services.

• Managed work flow to exceed quality service goals.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.. Owner

Jeannie B's Mobile Salon May 2020 to Present, Grand Rapids, MI

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• All aspects of running a small business during the middle of a pandemic.

• Challenging but exceptionally great learning experience and very challenging to learn all aspects of running a mobile based business.. EDUCATION

Real Estate

Kaplan Real Estate • Grand Haven, MI • March 2016 to August 2016 Associate of Arts in Fashion Merchandising

Grand Rapids Community College • Grand Rapids, MI • 2005 Cosmetology in Cosmetology

Montcalm Community College • Sydney, MI • August 1995 to July 1997 SKILLS

Management Experience (2 years)

Team Management (2 years)

Negotiation

Conflict Management

Guest Services

Payroll

Budgeting

Project Management

Presentation Skills

Merchandising

Human Resources

Mentoring

Microsoft Outlook

Recruiting

Maintenance

Administrative Experience

Office Management

Quality Assurance

Strategic Planning

Creative problem solver

Results Driven

Exceptional communication skills

Successful Marketer

MS Windows proficient

Team Player

Quick learner

Effective Product Knowledge Learning

Strong client relations

Articulate

Floor set design expertise

Effective Learner

Training development aptitude

Attention to Detail

operations. (3 years)

Customer Service (10+ years)

Customer Care (10+ years)

Microsoft Office (2 years)

Microsoft Word (5 years)

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