Team Members Security Specialist
Resume:
Ashton Collins
Santa Ana, CA *****
*****************@*****.***
Work Experience
Overnight Remodel Associate
Walmart-Santa Ana, CA
July 2024 to September 2024
Focusing on Store Remodel
Utilizing Forklift to remove and load pallets
Leading team members through planning
Adapting to change in schedules
Target Security Specialist
Target-Santa Ana, CA
June 2022 to June 2023
Skills in de-escalation as well as experience with recovering stolen merchandise to prevent shortage. Skills using intelligence-led tactics to keep team members and guests safe and secure. Ability to properly document cases using industry case management systems . Support sales by welcoming and engaging guests and team members at the front of store. Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property. Experience in crisis response, safety and crowd management; providing support to both guests and team members.
Shipping and Receiving Specialist
Kofax Inc.-Irvine, CA
January 2018 to June 2021
• Managed all aspects of shipping and receiving operations, including inventory management, order fulfillment, and quality control
• Coordinated with suppliers to ensure timely delivery of materials and products, reducing lead time by XX%
• Developed and maintained strong relationships with carriers and freight forwarders to negotiate favorable shipping rates
• Oversaw the inspection of incoming shipments for damages or discrepancies, resolving issues promptly to minimize delays
• Utilized ERP software to track shipments, update inventory records, generate packing lists, and manage purchase orders
• Implemented safety protocols in the warehouse to ensure compliance with OSHA regulations Usher Manager
Live Nation-Irvine, CA
May 2017 to January 2018
• Managed a team of 30 guest service representatives, providing guidance and support to ensure exceptional customer service
• Implemented new training program for guest service representatives, resulting in an increase in customer satisfaction ratings.
• Developed and maintained strong relationships with guests, addressing any concerns or issues promptly and effectively
• Collaborated with other departments to coordinate special requests and ensure seamless guest experiences
• Monitored guest feedback through surveys and online reviews, identifying areas for improvement and implementing necessary changes
• Led regular team meetings to communicate updates on policies, procedures, and best practices
• Trained staff on effective communication techniques to enhance interactions with guests
• Maintained accurate records of guest interactions, ensuring proper documentation of complaints or compliments
Motor Pool Supervisor
Enlisted in the United States Marine Corps-Oceanside, CA November 2013 to April 2017
• Operated a commercial truck to transport goods and materials to designated locations
• Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
• Ensured compliance with all traffic laws and regulations while operating the vehicle
• Performed routine inspections and maintenance on the truck to ensure its safe operation
• Managed loading and unloading of cargo, ensuring proper handling and securing of items
• Collaborated with dispatchers to plan efficient routes for deliveries, optimizing time and fuel efficiency
• Adhered to company policies and procedures related to safety protocols during transportation operations
Education
Some College in Psychology
Santa Ana College - Santa Ana, CA
August 2024 to Present
Skills
• Sales Support
• Attention to detail
• Problem solving
• Process Improvement
• Time management
• Active listening
• Communication skills
• Order Fulfillment
Certifications and Licenses
Forklift Certification
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