Customer Service A Manager
Resume:
Monsieur Seydou Toure
Directeur d'hôtel *
Open To opportunités
Speak English & French
Tel/ +221*********
Tel / +245*********
WhatsApp / +221*********
Email/ *******@*****.***
A man of the field with a varied experience, I have been recognized as a professional by those involved in tourism with whom I have been able to work.
Energetic and charismatic, my determination is one of the keys to my success. "Keen" on numbers, I have proven my skills as a manager. Curious by nature, I know how to listen to my team, to seek the development of my skills, to study the evolution of our profession and the expectations of our clients. COMPÉTENCES fondamentales
Team management
Organizer Thrusters Profile
Commitment force
Leadership ability and motivational force
Personal qualities
Availability, Versatility, Dynamism, Autonomy, Sense of contact Excellent organizational and management skills
Good customer service communication skills
Management
Development of budgets and mastery of accounting
Creation and management of dashboards
Mastery of the standards in force (safety, disabled access, etc.) Marketing and Marketing
Marketing plan design. Trade fair, workshop, road show, press relations, local operations. Internet communication Policy
Tourist Culture
Forte implantation au sein des acteurs régionaux (CRT, CDT, CCI, Offices du Tourisme, Hôtelier, etc.) Informatic
Computer proficiency (Word, Excel, PowerPoint, etc.) Monitoring of e-tourism and m-tourism techniques
Fluent English
French
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1
Monsieur Seydou Toure
Directeur d'hôtel 4
Open To opportunités
Speak English & French
Tel/ +221*********
Tel / +245*********
WhatsApp / +221*********
Email/ *******@*****.***
Travel 2
Discovery of other cultures
Passionate about History and Gastronomy
EXPÉRIENCE
Managing Director and Operations - Coordinator
Hôtel Le Macenta August 2020 to present
In charge of the management of 20 employees, the well-being of customers and the daily life of a 4-star hotel in Macenta. Guarantor of quality, safety and various standards Team management and training
Budgetary and technical monitoring of renovation works Finance management
General & Operations Director, General Coordinator As an enthusiastic General Manager & Chef, able to offer attractive and healthy dishes. Job Description. My main responsibilities as Chef Manager consist of Leading the heads of departments to ensure proactive management of the teams on site.
Responsible for recruiting, integrating, training and supporting staff in order to provide efficient and high quality service to client and clients.
Motivate and manage a team
Control and manage a budget
Responsible for ensuring ongoing team communications including internal and external relationship building, management reporting and client liaison to enable operational excellence. Responsible for maintaining, ordering and controlling food stocks on budget Engage with customers, clients and residents Responsible for COSHH, food safety, health and safety, legal regulations, environmental policies and due diligence to customers and colleagues.
Skills and experience
Proven track record of successfully managing a team. Genuine interest in excellent customer service. Very confident and positive
Self-motivated and able to work well without supervision Proactive with a "can do" attitude
Excellent organizational and time management skills Good communication and customer service skills
Computer skills and bilingual (French - English)
Knowledge of food hygiene, manual handling, health and safety rules and procedures Strong communication and interpersonal skills The ability to reflect and take initiative
Tact and diplomacy
Ability to work in a team
The ability to lead and motivate staff
Administrative and IT skills
Numerical and financial skills to manage a budget
Monsieur Seydou Toure
Directeur d'hôtel 4
Open To opportunités
Speak English & French
Tel/ +221*********
Tel / +245*********
WhatsApp / +221*********
Email/ *******@*****.***
An appreciation of customer expectations and commercial requests Endurance and ability to work under pressure A well-organized approach to work
Flexibility and ability to solve problems in a pressurized environment Client experience
Experience in improving service delivery Training and determination to improve standards and profitability. Hôtel Le Macenta In charge of budget implementation and monitoring and guarantor of good management and quality to the non-operational manager.
Responsible for the development of the commercial policy (internet, door-to-door sales, exhibitions, numerous press and educator receptions ...) of a new establishment from local to international level. Development of the reputation of our catering
Recruitment, management and training of personnel (including salary and declaration). Head of accounting Establishment of investors and public and private partners Organizer of an incentive seminar in the presence of 80 prospects (paid access) Head of reservations Hotel Le Macenta In charge of reception (2 employees) Responsible for maximizing sales Training of the team and in charge of customer relations Room manager during large events and organization of a wedding of 350 guests
Recompenses 3
2003 - 2004 winner of the chef with the University of Manchester Laureate chefs 2005 - 2007
Restaurant Manager Fixed-term chef - Itafos May 2019 - October 2019 Operation Manager and Head chef orango Park Hotel Octobre 2019 – March 2020 Responsibilities:
• Apply strict health and hygiene standards •
• Prepare menus in collaboration with colleagues •
• Prepare ingredients that should be frequently available • 4
• Documentation of hygiene papers and seizure logs •
• Ensure the coordination of colleagues at work
To solve their kitchen problem was responsible for all kitchen purchases. Ensure that proper sanitation, maintenance and safety standards are met. Implement and maintain standards of culinary excellence. Train and manage kitchen staff and oversee all culinary activities. Cook and prepare all food, including traditional sushi dishes Prepare and cook all food according to recipes Pack and unpack all fresh food for proper storage Respond to any customer complaints Keep the kitchen clean and safe '' hygiene Operate stoves, microwaves, grills and fryers Monitor quality of food Cooked and prepared all foods, specialty in Lebanese and Persian dishes Update and improvement of existing menu Help with redesign and the renovation of the restaurant with a new vision of freshness Maintaining the kitchen and the restaurant in a clean, hygienic and safe condition Food prepared and cooked in accordance with their recipes Food prepared and served in appropriate portions Control and monitoring of the freshness of all foods Monsieur Seydou Toure
Directeur d'hôtel 4
Open To opportunités
Speak English & French
Tel/ +221*********
Tel / +245*********
WhatsApp / +221*********
Email/ *******@*****.***
CARRIERES
Fonction Etablissement
2006 - 2007 Gérant Restaurant & Chef cuisinier Au Square Restaurant Bar Manchester Piccadilly Angleterre 2004 – 2006n Chef cuisinier UNIVERSITÉ DE MANCHESTER OXFORD ROAD Angleterre 2003 – 2007 Chef cuisinier saisonnier CHEETHAM HILL RACE COURSE Angleterre 2004 – 2006 Chef Cook Travel Lodges Hôtel Manchester Airport Angleterre 2009 – 2010 SERCO COLNBROOK AVRIL 2009 – février 2010 Mentor London Angleterre 2007 – 2008 Admin Université de Manchester Angleterre 1998 – 1990 Compagnie maritime au Sénégal - Électricien Dakar Naval Senegal DIPLOME
Formation 2003 A 2007 Etablissement
PRÉPARATION ALIMENTAIRE ET CUISINE NIVEAU 4 RESTAURATION ET HOSPITALITÉ
•NIVEAU 4 CTH NIVEAU 3 DIPLME DE LA FONDATION EN TOURISME ET HOSPITALITÉ CTH Liverpool Clarence Street
• NIVEAU 4 DIPLOME EN GESTION DE L'HOSPITALITÉ CTH NIVEAU 4DIPLOME EN GESTION DU TOURISME CTH Liverpool Clarence Street
• NIVEAU 5 DIPLME AVANCÉ EN GESTION DU TOURISME CERTIFICAT TOURISME ALIMENTAIRE ET ARTISANAT CRÉATIF ET CHEF DE GUILDE
Liverpool Clarence Street
ANIMER DES RÉUNIONS EFFICACES ET GÉRER LES CONFLITS ATELIER DE CONSEIL EN PERFORMANCE ATELIER DE COMPÉTENCES EN COMMUNICATION AFFIRMER LA DIVERSITÉ CULTURELLE COMMENT GÉRER QUALIFICATIONS MS OFFICE (POWERPOINT, WORD, ACCESS, PROJECT, EXCEL) COMPTABILITÉ INFORMATIQUE SAGE
Liverpool Clarence Street
COMPTABILITES INFORMATISEE ET TECHICIAN DESKTOP MANCHESTER CITY COLLEGE LES RÉFÉRENCES
On demand
Philosophy
One passionate man can make over a hundred interested men.
• Computer skills and bilingual (French - English)
• Knowledge of food hygiene, manual handling, health and safety rules and procedures
Contact this candidate