Customer Service Representative
Resume:
Bettina Wilkinson
Saint Albans, WV *****
********************@***********.***
Professional Summary
I am a hard worker and enjoy taking care of people. I am going to be going to school in the fall for LPN. Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Self employed-Hurricane, WV
May 2024 to September 2025
Assisted with clients Activities of daily living which included laundry, cooking, dishes, running errands, transportation to doctors appointments.
Checked patients vitals daily, assisted with medications. Customer Service Representative
Ibex-Charleston, WV
December 2022 to September 2023
• Took calls from customers regarding their bill, or moving and setting up equipment, any questions they had about their equipment.
CNA - Certified Nursing Assistant
Wise Staffing-Charleston, WV
March 2021 to October 2022
• Assisted client with ADL's, as well as took vitals daily. CNA/HHA
Independent Self Employment-Mammoth, WV
May 2018 to February 2021
• I provided transportation to and from doctors appointments.
• I cooked, cleaned, and did laundry.
• I provided ADL's for the patient.
CNA/Caregiver
Choice Staffing-Huntington, WV
July 2013 to July 2018
• I assisted patients with their activities of daily living. I also provided additional assistance to the patients that is basically anything they needed to know or were unable to do. I was there to make their lives as easy as possible, and give them comfort and a safe surrounding as well as I possibly can.
• I performed range of motion excercises for some patients that was needed daily. Receptionist/CSP
H & R Block - Quincy, WV December 2011 - April 2013
• Answered the telephone, scheduled appointments, and confirmed upcoming appointments.
• Performed a variety of office duties, such as filing, accepting payments, and distributed Income Tax checks to clients.
Receptionist
West Virginia Laser Eye Center-South Charleston, WV January 2011 to November 2011
• I answered the telephone calls and connected to the appropriate department.
• I received and distributed faxes, and mail to the personnel.
• I was responsible for scheduling patients appointments for routine eye exams, follow-ups, and surgery. As well as confirming patients of their upcoming appointments.
• Obtained authorization from the Insurance Companies. Receptionist
D & J Battery-Hernshaw, WV
September 2008 to June 2010
• Answered the telephone and assisted customers with any questions or concerns, and or orders that they place.
• I was responsible for the ordering, and stocking of batteries.
• I customers with the prices and warranties on the batteries, and I also ensured that the batteries were delivered on time and any questions or concerns were handled. Education
Medical Administrative Assistant (High school or equivalent) Everest Institute-Cross Lanes, WV
January 2010 to January 2011
CNA (Graduate school)
Garnet Career Center-Charleston, WV
November 2007 to April 2008
Skills
• Memory care
• Time management
• Critical care (emergency response procedures)
• Gait belt
• Sales
• Excel (Less than 1 year)
• Microsoft Word
• Office management
• Health promotion (health monitoring and safety measures)
• Hospital experience
• Bedpans
• Medical Records
• Basic life support
• Home Health
• Call light response (emergency response procedures)
• Assisted living
• Cash register
• Writing skills
• Bedpan use
• iOS
• Denture care
• Accounting
• Shaving (patient care)
• Insurance Verification
• Administrative experience
• Nail care
• Safe patient lifting practices
• Medical Office Experience
• Call center
• Hair care
• First aid
• Continuous improvement
• Communication skills
• Dementia care
• Outpatient
• Clerical experience
• CNA
• Healthcare privacy protection
• Cash handling (1 year)
• Bed linen changing
• Phone etiquette
• Heavy lifting
• Vital signs
• Reality orientation (health monitoring and safety measures)
• Microsoft Excel
• Medical Scheduling
• Pain management
• Electrical experience
• Cocktail experience
• Microsoft Outlook
• Customer service
• Safe environment creation
• 50 wpm (Less than 1 year)
• Mechanical knowledge
• Cabling
• Skincare
• Caregiving
• Oral hygiene
• Computer skills
• Laundry
• Beverage sales (1 year)
• Hotel experience
• Typing (Less than 1 year)
• Isolation techniques (health monitoring and safety measures)
• Patient Care
• Hazard identification and correction
• Adobe Acrobat
• Hoyer lift
• Grocery store
• Acute care (10+ years)
• Bartending (1 year)
• Data-Entry. (Less than 1 year)
• CNA patient management - CNA patient management (More than 20 patients)
• Medical Terminology
• Word (Less than 1 year)
• Warehouse experience
• Emergency procedures
• Abuse and neglect policy adherence
• Urinal use
• Meal preparation
• Rehabilitation center
• HIPAA
• POS
• Alzheimer's care
• Home health
Certifications and Licenses
State Tested Nursing Assistant
Driver's License
CPR Certification
CNA
BLS Certification
AED Certification
CPR/ First Aid Certification
January 2021 to January 2022
Certified Home Health Aide
ACLS Certification
AHA Certification
Additional Information
Computer Skills:
• Excel
• Word
• Typing (50 wpm)
• Medi-Soft
• Data-Entry.
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