Customer Service Data Entry
Resume:
Natalie Scruggs
Killen, AL *****
*************@***.***
Authorized to work in the US for any employer
Work Experience
Amazon Customer Service Associate
Amazon.com-Seattle, WA
June 2020 to July 2021
As a customer service agent, my job was to answer all Incoming calls, chats and emails from customers in a fast paced environment. I helped customers with issues they may have with their orders, answered any questions the customers may have about their order or any of our products. I completed returns, refunds and product exchanges for all customers. I was trained and worked in the fraud department, registries, Amazon Canada and logistics. In my time at Amazon, I was cross trained in 5 different departments. My customers were always my number one priority!
Teacher and Teacher Assistant
Handy Head Start-Florence, AL
January 2013 to March 2018
I was the teacher assistant for 1.5 years and a lead teacher for 3 years in a preschool classroom setting with children ages 3-5 years old.
Preschool Teacher
Highland Park Child Development Center-Muscle Shoals, AL February 2005 to July 2009
I was the lead teacher in a Preschool classroom setting with children ages 2-3 years old. Administrative Assistant to the Advertising Director TimesDaily-Florence, AL
January 2000 to July 2003
Worked on data entry, walk-in ad sales, customer service, answering phones, excel spreadsheets, photo copying, faxing, word document, etc. Anything the advertising director asked of me, I completed. Education
Bachelor’s Degree in Early Childhood Education in Education Athens State University - Athens, AL
January 2007 to December 2009
Associate in Radiologic Technology
Wallace State - Hanceville - Killen, AL
December 1997 to December 1999
Skills
• Teaching (5 years)
• Experience working with students
• Customer support (4 years)
• Typing
• Teacher Assistant
• People Person (5 years)
• Child Care
• Digital marketing
• Office Equipment
• Medical imaging
• Data Entry
• Day Care
• Email marketing (1 year)
• Autism Experience
• Office Applications
• Order entry (1 year)
• Classroom management
• Personal assistant experience (1 year)
• Cashier (4 years)
• Database management (2 years)
• Customer Service
• Classroom experience
• Customer service (5 years)
• Filing
• Customer Service (3 years)
• Behavior Management
• Teacher Aide
• Organizational Skills
• Customer service
• Public Speaking
• Cash Register (4 years)
• Live chat (2 years)
• Multi-line phone systems (3 years)
• Google Suite
• Logistics (1 year)
• Special Needs
• Computer Skills
• Fraud Prevention (Less than 1 year)
• Sales
• Order entry
• English
• Stocking (2 years)
• 10 Key Calculator
• Teaching
• Administrative Duties (2 years)
• Word Processing
• Medical imaging (2 years)
• Medical terminology (1 year)
• Experience Working With Students
• Personal assistant experience
• Technical support
• Data Entry (2 years)
• Childcare Provider
• Money Handling (4 years)
• Toddler Care
• Microsoft Office
• Customer Service Skills (3 years)
• Special Education
• Classroom Experience
• Classroom Management
• Digital Marketing
• Social media management (2 years)
• Administrative Assistant (2 years)
• Social media management
• Microsoft Excel (1 year)
• Cash Handling
• Email marketing
• Call center (1 year)
• Early Childhood
• Childcare
• Experience with Children
• Live chat
• Early childhood education
Certifications and Licenses
Early Childhood Education
Additional Information
I am a fast learner and ready to start my new career. I am a people person and love to talk to and meet new people. I am willing to train and learn anything needed to get the job done properly. I love learning new skills and know with any job, you have to be a lifelong learner. I look forward to hearing from you!
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