Customer Service Security Officer
Resume:
PHYLLIS WILLIAMS
Houston, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Unarmed Security Officer
Ailled Universal Security-Houston, TX
Present
Security For The NRG Houston Texans
• Patrolled assigned areas to monitor for any suspicious activity or potential security threats
• Responded promptly and effectively to alarms, emergencies, and incidents on the premises
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent theft or illegal items from entering the premises
• Collaborated with local law enforcement agencies when necessary to address security concerns or incidents
• Documented all incidents, accidents, or unusual occurrences in detailed written reports for further investigation
Assistant Manager
Java Properties-Houston, TX
Present
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Assisted in the management of daily operations, ensuring smooth and efficient workflow Lead Teacher/Office Assistant
Dimples A Cat A Me Academy-Houston, TX
June 2017 to Present
Attend to Children at school, Perform variety of tasks, such as dressing, feeding, teaching Them to count and they Alphabets an overseeing play.
Taking payments, filing, answering the phone, retrieve building permits an signing kids up for services.
• Developed and implemented engaging lesson plans that catered to diverse learning styles
• Differentiated instruction to meet the individual needs of students, including those with special needs or English language learners
• Created a positive and inclusive classroom environment that fostered student engagement and collaboration
• Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
Private Duty Caregiver
Self owned-Houston, TX
March 2014 to Present
• Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and health conditions of clients on a regular basis
• Created customized care plans based on individual needs and preferences of clients
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Managed medication schedules for multiple clients, ensuring timely administration of prescribed medications
• Implemented fall prevention strategies to ensure the safety of elderly clients at all times
• Engaged in meaningful conversations with clients to provide companionship and emotional support
• Accompanied clients to medical appointments, providing support and assistance as needed Personal Care Assistant (PCA)
Private Duty In-Home Care-Houston, TX
May 2021 to September 2023
• Provided compassionate and personalized care to elderly clients, ensuring their safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Maintained a clean and organized living environment for clients by performing light housekeeping duties Call Center Customer Service Representative
Conduent Business Services, LLC (Formerly Xerox)-Houston, TX April 2018 to June 2019
Confirmed payments, refunds. Provided excellent technical support explained product and benefits Maintained up-to-date knowledge of customer accounts.
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average customer satisfaction rating of XX% through effective problem-solving and communication skills
• Utilized CRM software to accurately document customer interactions and update account information Education
High school diploma
Furr High School-Houston, TX
August 1988 to May 1991
Skills
• Help desk (10+ years)
• Windows (10+ years)
• Cooking (10+ years)
• Microsoft Office (10+ years)
• Senior care (10+ years)
• Hospital experience (10+ years)
• Loss prevention
• Medication administration (10+ years)
• Teaching (10+ years)
• Account management (10+ years)
• Security
• Customer service (10+ years)
• Communication skills (10+ years)
Certifications and Licenses
Food Handler Certification
February 2024 to February 2027
CPR Certification
April 2024 to November 2026
AED Certification
April 2024 to November 2026
First Aid Certification
April 2024 to November 2026
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