Data Entry, Customer Service

Stephanie Causey

Cell 678-***-****

*****************@*****.***

Objective

To have a challenging position that will utilize my experience and unique abilities. A high-impact position requiring creative and innovative approaches to problem solving, strategy development and fulfillment of my personal goals.

November 2013 – Present Exela Technologies

General Clerk I [remote]

Assisted subject matter expert with interpreting document conversion rules. Provided expert advice to subject matter experts, co-workers, program analysts, stakeholders and senior management regarding quality control data.

Maintained accurate quality control logs for reporting document type errors, date of receipt errors and image quality.

Participated in weekly quality control communication calls with updates, concerns and provided expert advice on improvements for vendor/VA procedures.

Applied expert knowledge VA Forms and Correspondence to interpret the Document Conversion Rules

(DCR) and Document Identification Guide to perform quality assurance. Ability to quickly learn and adapt to third party software, procedures and rules to effectively gather and report data.

Worked cooperatively with civilian vendors while maintaining a professional working relationship. Adams AMI

August 2008 – June 2012

Closing Coordinator

Submitting offers and closing of foreclosed homes for varies of banks. Maintain a balance of inventory. Handling all issues to insure loans are completed for sales. General office duties including teamwork and inspection of properties when needed.

February 2004– current Dexter Frame and Body Lithia Springs, GA Office Manager [remote] Assisted HR, maintaining employee personnel, payroll and accounting records. Administered employee programs and handled special projects. Maintained employee information such as personal data, compensation and benefits information. Preparing and maintain employee payroll and accounting files. Performing AP checks, AR invoices and audits. Performed other clerical functions such as compiling and analyzing financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions, worked with quick books and timberline. General office duties included, taxes, and payroll also submit applications to insurance companies, scheduling of jobs and file maintenance. May 2002– February 2004 Denark Construction Knoxville, TN Administrative Clerk Duties included maintaining the paperwork for new construction of Dutchtown High School, overseeing construction of building and following guidelines of blueprints. Reviewing pay requests and conducting weekly meetings. BestAssets-Citiwest, JV, Atlanta, GA

November 2000-May 2002

Reo Occupied Conveyance Specialist

Performed an in-depth analysis of all unmarketable properties to establish the validity of each mortgage claim. Protected HUD’s vested interests on title and reduced HUD’s losses resulting from the receipt of unapproved encumbrances or properties with accelerated depreciation. Managed reconciliation of HUD foreclosures for the states of Alabama, Georgia and Mississippi.

Education

1978–1981 Erasmus Hall High Brooklyn NY

Skills

PC/MAC word processing, Excel, WordPerfect (Microsoft) FHA programs such as 203B, 203K, Officer Next Door and Teacher Next Door, Power Point, databases, Internet, e-mail, basic web creation and design, 10 key calculator, type 45 wpm. knowledge of FHA, VA, Conventional and USDA loans.

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