Customer Service Representative
Resume:
Corey Steel
Crowley, TX *****
**********@*****.***
Professional Summary
Seeking a position where my 10 years of customer service and problem-solving experience will increase organization profitability.
Willing to relocate to: Dallas-Fort Worth, TX - Houston, TX - Austin, TX Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
911 Telecommunicator
Crowley Police Department-Crowley, TX
February 2025 to April 2025
• Answered 911 and non-emergency phone calls
• Dispatched Officers, Fireman, and Paramedics to locations
• Managed all monies and paperwork necessary
Customer Service Representative
Andvaris-Remote
September 2024 to February 2025
• Answered phone calls about home owners insurance
• Made sure all insurance information is updated and current
• Advised of any changes that needed to be made to policies Customer Service Coordinator
Incora-Fort Worth, TX
August 2022 to March 2024
Maintained Customer Orderbook which included hundreds of individual orders, constantly updating and changing the status of these orders.
Communicated with the customer daily about order status’, changes in timelines, etc. Communicated with procurement team to make sure status’ of needed pets to complete where accurate and updated.
Held weekly meetings with customer for full updates from both sides. Procurement Analyst
CERIS-Fort Worth, TX
April 2022 to August 2022
Obtained Medical Records from various medical providers using customer service skills. Entered 100-200 pages of information into company database for the use of company clientele. Loan Advisor I
Bridgecrest Financial-Fort Worth, TX
November 2021 to March 2022
• Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations
• Contact or attempt contact with customers who are delinquent
• Collect past due payments and negotiate payment plans while maintaining a positive relationship with customers
• Maintain positive working relationships with the Loan Servicing team
• Meet or exceed production goals
• Performs other related duties as assigned
Customer Service Team Lead
Maximus
January 2020 to October 2021
Contracted through CORESTAFF until July 2021, then converted to full time MAXIMUS employee.
• Provided assistance to csr’s and management
• Some supervisory input
• Trained incoming Csr’s
• Answered phone and assisted Claimants with changes
• Maintained up-to-date knowledge of customer accounts
• Maintained up to date knowledge of systems and procedures of the Connecticut Unemployment System
• Working knowledge of Microsoft Office & IBM software
• Wrote call center scripts
Customer Service Representative
August 2020- January 2021
Contracted with MAXIMUS through Corestaff.
Assist the Connecticut Department of Labor with handling of Pandemic Unemployment Assistance claims
• Assisted customers with a warm and professional attitude
• Answered general questions
• Responded to claim inquiries
Census Questionnaire Associate
MAXIMUS - Irving, TX
January 2020 to August 2020
• Follow defined Census program information, processes, and procedures.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Adhere to Census approved scripts in conducting interviews and completing forms.
• Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
• Enter data into desktop application to accurately capture all responses.
• Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
• Follow defined Census guidelines as they apply to completing Census forms.
• Report problems that occur.
• Adhere to designated work schedule.
Lead Customer Service Representative
Tempo Mechanical Services, Inc-Irving, TX
November 2018 to August 2019
• Answer 25-50 customer phone calls daily
• Answer all emails from builders regarding warranty customer issues.
• Schedule HVAC, Plumbing and warranty calls for customers/builders
• Call customers to schedule yearly inspections
• Sell/Renew memberships to the Tempo Club
• Sell Air Filters to Tempo Club members
• Supervise Customer Service Representative when supervisor is away
• Assist Customer Service Representatives with any issues or questions
• Encourage/Support Customer Service Representatives
• Take escalated customer calls, de-escalate the call and resolve any issues
• Batch and export all Membership sales invoices from ServiceTitan to Intacct
• Check and correct any mistakes made by Customer Service Representatives
• Train New Hires
• Dispatch technicians when needed
Customer Service Representative
May 2018 - November 2018
• Answer 25-50 customer phone calls daily
• Answer all emails from builders regarding warranty customer issues.
• Schedule HVAC, Plumbing and warranty calls for customers/builders
• Call customers to schedule yearly inspections
• Sell/Renew memberships to the Tempo Club
• Sell Air Filters to Tempo Club members
Education
3 years of college in General Studies
Columbia College-Remote
August 2021 to Present
Skills
• Leadership
• Food preparation
• Customer support
• Field service
• Administrative experience
• Customer service
• Dispatching
• Sales
• Salesforce
• Cash handling
• Microsoft Word
• Procurement
• Communication skills
• Organizational skills
• Negotiation
• Loan processing
• Stocking
• Ellucian
• Microsoft Office
• Cold calling
• HVAC
• Data entry
• Driving
• Microsoft Powerpoint
• Live chat
• Microsoft Excel
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