Customer Service Data Entry

Jade Jones

Email- *.*****@******.***

Cellular- 945-***-****

Professional Summary

Diligent professional with solid background in business management. Proven track record in streamlining operations and implementing strategic plans that enhance productivity. Demonstrated ability to lead cross-functional teams and drive organizational growth through effective decision-making and problem-solving.

Skills

Data Entry Strong organizational skills

Efficient workflow management Strong analytical skills Competency in Microsoft office suite Highly adaptable Excellent time management Preparation of management reports Exceptional attention to detail Skilled in risk assessment Microsoft powerpoint, excel, and Word Teamwork and collaboration Excellent Customer service communication Honest and dependable Strong work ethic Effective problem solving

Proactive attitude Telephone etiquette

Work History

Deposit Operations Specialist Cadence Bank Feb 2020- Feb 2024 Responsibilities

● Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.

● Processed account maintenance requests and checked for alignment with bank policy.

● Maintained confidentiality of bank's customers and adhered to all regulatory requirements.

● Optimized workflow processes through continuous evaluation of existing procedures, identifying areas for improvement based on data analysis.

● Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.

● Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.

● Coordinated with the IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.

● Promoted a culture of continuous learning within the department by organizing training sessions on relevant topics and encouraging team members to pursue professional development opportunities while maintaining up-to-date knowledge of industry trends, regulations, and best practices in order to provide valuable insights into improving business processes.

● Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.

Jackson Square Grill Concierge Marketing Specialist Dec 2016- Feb 2020 Responsibilities

● Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.

● Boosted lead generation through the creation of engaging content for social media platforms.

● Enhanced customer engagement, utilizing email marketing campaigns and newsletters.

● Streamlined communication processes, leading to improved collaboration between departments.

● Increased brand awareness by developing and implementing targeted marketing campaigns.

● Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

● Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

● Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

● Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

● Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

● Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

● Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

● Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.

Williams- Sonoma Team Leader/Machine Operator May 2014- October 2016 Responsibilities

● Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

● Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

● Managed conflict resolution among team members, fostering a positive and collaborative work environment.

● Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

● Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

● Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

● Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

● Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

● Assisted in recruitment to build a team of top performers.

● Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

● Facilitated decision-making processes within a group through open dialogue and consensus-building techniques.

● Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

● Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

● Supported creation of detailed, technical financial models to value potential acquisition targets.

Education

Caledonia High School Diploma

Graduated 2014

Belhaven University Bachelors of Arts Business Administration and Management Expected Graduation May 2026

Extracurricular Activities

Student Government, Club Executive, FCA, Cancer Awareness Volunteer, UCLA Volunteer Income Tax Assistance, H&R Block Income Tax Assistance, Concierge Volunteer for Childs Org, Northeast Mississippi Baptist State Convention, Cadence Bank Leaders Program, Habitat for Humanity International, Salvation Army, American Red Cross

References

Teresa Curbow Cadence Bank

Quality Assurance Director 662-***-****

Dow Ford Jackson Square Grill

General Manager 662-***-****

James D Rollins Cadence Bank

CEO 662-***-****

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