Operations Manager Customer Service

RAHUL PANDEY

Hospitality & Operations Manager International Hotel Management (Europe) Accounting & Dispatch Coordination Sales & Customer Service

+1-516-***-**** • *******************@*****.*** • Van Nuys, CA • LinkedIn PROFESSIONAL SUMMARY

Hospitality & Operations Manager with 7+ years of international experience across Europe and the USA in hotel supervision, financial operations, and dispatch management. Improved guest satisfaction ratings by 22% and reduced dispatch delays by 18% through team leadership and workflow optimization. Strong background in payroll, financial reporting, and client service, ensuring compliance with industry standards while driving operational efficiency. SKILLS

Hospitality Management: Team Leadership, Guest Relations, Staff Training & Supervision, Staff Scheduling, Workforce Management, Operations Oversight, Conflict Resolution, Customer Service Excellence, Customer Retention, Service Recovery Accounting & Finance: Financial Reporting, Budgeting & Forecasting, Budget Management, Payroll Processing, Accounts Payable/Receivable, Data Reconciliation, Auditing & Compliance, ERP Systems Logistics & Dispatch: Dispatch Operations, Vendor Management, Logistics Coordination, Scheduling, Inventory Management, Process Improvement, Quality Control

Sales & Business Development: Inbound/Outbound Sales, Lead Generation, Negotiation & Deal Closing, Client Acquisition, CRM & Pipeline Management.

Technical Proficiency: MS Excel (Advanced), AutoCAD, C Programming PROFESSIONAL EXPERIENCE

Rockey’s Custom Clothes – Los Angeles, CA

Accounting and Dispatching Manager July 2024 – Present

• Oversaw accounts payable, receivable, invoicing, and payroll processing for 60+ employees, improving financial accuracy by 25% through automated reconciliation.

• Coordinated dispatch schedules for technicians and vehicles, cutting delivery delays by 18% and ensuring 98% on-time resource allocation across Los Angeles.

• Streamlined customer service operations by handling escalations and inquiries, increasing customer satisfaction scores by 22% within six months.

• Developed weekly cash flow forecasts and monitored transactions, strengthening liquidity management and aligning with budget goals to prevent overspending.

• Introduced digital recordkeeping for financial and dispatch operations, reducing manual errors by 30% and accelerating month-end reporting timelines.

• Partnered with vendors and logistics providers, negotiating service terms that cut third-party costs by 12% while maintaining high service quality.

Parklane Hotel – Limassol, Cyprus

Assistant Manager / Supervisor January 2020 – July 2022

• Assisted in creating and executing employee schedules and payroll for 50+ staff, lowering labor disputes and payment errors by 20%.

• Monitored daily hospitality operations, enforcing brand service standards and improving service quality ratings by 17% year-over-year.

• Led training and supervised employees across multiple departments, increasing team efficiency by 15% and reducing employee turnover by 10%.

• Implemented service quality audits across departments, resolving compliance gaps and aligning with luxury hospitality benchmarks for 100% audit clearance.

• Coordinated with management to optimize financial tracking of expenses, lowering unnecessary departmental costs by 12% annually.

• Enhanced communication channels with customers by establishing structured feedback loops, boosting positive reviews on TripAdvisor and Google by 22%.

Ratanjeet Skytalk India Pvt. Ltd – New Delhi, India Sales Officer June 2015 – May 2018

• Educated 500+ clients on government debt-relief schemes (IVA/DMP), enrolling 35% of prospects and generating consistent monthly revenue growth.

• Built professional client relationships via offline channels, resulting in repeat business from 40% of engaged customers within two years.

• Conducted needs assessments and recommended financial solutions, helping customers reduce debt obligations by an average of 18%.

• Prepared weekly sales reports and forecasts, enhancing strategic planning and improving sales conversion rate by 22% year- over-year.

• Collaborated with cross-functional teams to execute campaigns, increasing awareness of debt-relief services among 1,000+ potential clients.

• Ensured compliance with financial guidelines and internal standards, avoiding penalties and achieving 100% audit clearance during tenure.

Lenergizer India Pvt. Ltd – New Delhi, India

Quality Controller and Auditor April 2013 – July 2015

• Audited production lines against 150+ quality parameters, identifying 200+ non-conformities and reducing defects by 19% within one year.

• Monitored workplace conditions for safety compliance, cutting incident risks by 15% by ensuring proper signage and safety material placement.

• Collaborated with senior officers to track daily operations, ensuring that production targets of 5,000+ finished goods units were consistently met.

• Documented inspection results and submitted reports to management, accelerating decision-making and improving corrective action response time by 25%.

• Conducted root-cause analysis of quality issues, implementing preventive measures that reduced recurring defects by 21%.

• Partnered with suppliers to improve raw material quality standards, minimizing rework costs by 12% across multiple production cycles.

EDUCATION

Diploma in Electronics & Communication Engineering C.D.A, Limassol, Cyprus, November 2015 – June 2019 Bachelor of Technology (B.Tech) in Electronics & Communication Engineering RIMT Engineering College – Punjab, India, May 2011 – June 2014 ADDITIONAL DETAILS

Languages:

• English – Advanced

• Greek – Intermediate

• Hindi – Advanced

• Punjabi – Advanced

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