Customer Support Service

Jennifer Rich

Belvedere, SC *****

***************@*****.***

+1-803-***-****

Work Experience

Banking Customer Service Representative

Sitel Group-Spartanburg, SC

June 2022 to Present

Wing express

Cashier-Augusta, GA

October 2021 to Present

I have cashier stuff and warehouse stuff and bingo hall runner and caller CSR - Customer Service Representative

TSI - Transworld System, Inc-North Augusta, SC

January 2022 to July 2024

i worked medical billing n took payments for insurance and ran insurance Customer Service Representative

Education

High school diploma

High school diploma or GED

Skills

• Microsoft Teams

• Management

• Billing issue inquiries

• Inside sales

• Phone call management

• Childcare

• Benefits administration

• Microsoft Office

• 3G

• Handling customer exchanges

• S3

• Customer support experience within hospitality industry

• Upselling

• Crisis management

• Packaging

• Customer support specialist experience

• Writing skills

• Financial acumen

• SharePoint

• Social media management

• Front desk

• Warehouse experience

• Microsoft Outlook

• AI

• Customer returns handling

• Pallet Jack

• Medical terminology (2 years)

• Financial concepts

• Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

• Phone customer support

• Order processing

• Typing

• Teaching

• Time management

• Outbound sales

• VPN

• Technical Support

• Administrative experience

• Slack

• Bilingual

• Custodial experience (2 years)

• Medical management

• Commercial cleaning

• Cashiering

• Cleaning (2 years)

• ICD-10 (2 years)

• Empathy

• Sales

• Phone etiquette

• Basic math

• Customer training

• Door-to-door

• Search engines

• Microsoft Excel

• Windows (2 years)

• 4G/LTE

• Food Preparation (10+ years)

• Interpersonal skills (1 year)

• Active listening (5 years)

• Guest services

• Customer Service

• Customer service through social media

• Working with people with disabilities

• Outbound calling

• Large enterprise client interaction

• Microsoft Powerpoint

• Communication skills (2 years)

• Data management

• Confluence

• Customer issue escalation

• Grammar Experience (8 years)

• Investor customer service experience

• Client services

• Accounts receivable

• Live chat

• Computer operation

• Improving customer support response time - Customer support response time improved (More than 30%)

• Customer support experience within e-commerce industry

• Managing customer accounts

• Microsoft Dynamics 365

• Medicare

• Internal employee customer service

• Shipping & Receiving (6 years)

• Medical billing (2 years)

• CRM software

• Ethernet

• Data entry

• Small business owner customer support experience

• Customer support - Customer support experience (3-5 years)

• Email customer support

• B2B

• Analysis skills

• Technical troubleshooting support

• Telemarketing (2 years)

• Laundry

• SMS customer support

• International customer service experience

• Technical Proficiency

• English (10+ years)

• Partner customer support

• Computer literacy

• Kitchen experience

• Multitasking

• HIPAA

• Salesforce

• Cabling

• Decisiveness

• E-commerce

• Organizational skills (2 years)

• Customer retention

• Spark

• Attention to detail (5 years)

• Shopify

• Microsoft Word

• Negotiation

• Customer service manager experience

• Technical support representative experience

• Order inquiry handling

• Hospitality

• Medical collection

• Database management

• Individual consumer customer service

• Copywriting (5 years)

• Customer support experience within manufacturing industry

• Handling customer inquiries (4 years)

• Freight Experience

• Call center agent experience

• Adaptability (2 years)

• Account management

• Computer skills

• Cash handling (4 years)

• Customer support experience within healthcare industry

• Problem solving (1 year)

• Order Picking (6 years)

• Call center experience

• Google Workspace

• POS

• 5G

• Patience

• Spanish (10+ years)

• Forklift

• SSO

Languages

• Spanish - Fluent

• Multilingual

Certifications and Licenses

Food Handler Certification

Contact this candidate