Business Operations Executive Support

Nicole S. Carter-Carroll

Mobile: 301-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and proactive administrative professional with extensive experience in program coordination, executive support, and business operations across dynamic and structured environments. Skilled in managing cross-functional teams, streamlining workflows, coordinating travel and events, and ensuring compliance with organizational policies. A natural problem solver with a talent for enhancing systems, driving operational efficiency, and fostering collaboration across departments. Currently pursuing a Bachelor of Science in Business Administration to deepen expertise in strategy, analytics, and organizational development. Motivated by opportunities that encourage innovation, continuous learning, and meaningful impact.

PERSONAL INFORMATION:

Clearance: Public Trust

EDUCATION:

University of Maryland Global Campus

Bachelor of Science in Business Administration

Expected Graduation: June 2027

EMPLOYMENT:

National Institute of Health 12/2024 – 05/2025

Program Specialist

National Library of Medicine (NLM)

Division of Intramural Research (DIR)

Bethesda, MD 20892

Key Responsibilities:

Provided executive support, including scheduling and meeting coordination for leadership.

Managed operational and administrative functions to ensure efficiency, compliance, and alignment with organizational goals.

Identified inefficiencies in business processes and implemented targeted solutions in collaboration with leadership and team members.

Implemented, and refined policies, procedures, and operational frameworks to enhance workflow and program management.

Assessed existing policies and recommended updates to improve business effectiveness and organizational efficiency.

Facilitated communication and collaboration between cross-functional teams and external stakeholders to support program success.

Conducted program evaluations to measure operational effectiveness, identify areas for improvement, and implement enhancements.

Provided technical and administrative support in project management, financial oversight, procurement, compliance, and operations.

Analyzed and developed policies and procedures that improved organizational performance.

Ensured compliance with internal policies, industry standards, and legal requirements, recommending updates as needed.

Researched and analyzed complex challenges, compiled and verified data, and supported evidence-based decision-making.

Assisted with the development and implementation of training programs to onboard new team members and promote knowledge-sharing.

Organized and coordinated large-scale meetings, managed office logistics, and oversaw facility operations, including office relocations and renovations.

Supported leadership in strategic planning efforts such as resource allocation, workforce planning, and performance evaluations.

Managed travel arrangements and timekeeping operations, ensuring compliance with policies and resolving system-related issues.

Participated in internal and external meetings, providing recommendations on business processes, operational strategy, and policy development.

Parker Tide, Inc. 07/2019 – 12/2024

Contract Specialist II (Contractor)

National Institute of Health

National Institute of Arthritis and

Musculoskeletal and Skin Diseases (NIAMS)

10 Center Drive Bethesda, MD 20892

Key Responsibilities:

Maintained the Scientific Director's calendar and coordinate meetings for leadership and staff as necessary.

Prepared personnel packages for lab appointments and renewals, including gathering required documentation such as immigration paperwork, visas, degrees, and reference letters.

Input travel details into SharePoint's Data Call to obtain conference ID and approval.

Managed domestic sponsored and international travel using CGE, including flights, lodging, and transportation.

Processed registrations and order office equipment and supplies through the Purchasing Online Tracking System (POTS).

Coordinated travel logistics for members of the Board of Scientific Counselors (BSC) and compile Professional Service Contracts (PSC) for both board and ad hoc members.

Used DocuSign to obtain the signature of the Scientific Director.

Apply knowledge of Federal Travel Regulations (FTR) to ensure travel compliance.

Managed timekeeping for federal employees.

Provided guidance and support to other organizational administrative personnel and staff members as needed.

Oversaw procurement, space, and other administrative functions as necessary, while also organizing meetings and coordinating with vendors to acquire quotes for office renovations.

Assisted in drafting Statements of Work (SOW) for office space renovations and coordinate office moves in compliance with federal regulations.

Proofread and edit correspondence documents to ensure proper formatting and coordination.

Organized staff meetings and set up virtual meetings using Webex, Zoom, and Teams platforms.

Demonstrated the ability to work independently with minimal supervision, adapt to new concepts, and complete special projects.

Submitted requests for IT support and other assistance as required.

Calibre Systems Inc. 6/2016 - 07/2019

Business Support Specialist I (Contractor)

National Institutes of Health/National Library of Medicine

National Center for Biotechnology Information (NCBI)

45 Center Drive Bethesda, MD 20892

Key Responsibilities:

Oversaw domestic and international travel using Concur Government Edition (CGE), including transportation and lodging; ensured full compliance with Federal Travel Regulations (FTR).

Managed travel authorizations and vouchers, streamlined itinerary planning, and resolved logistics issues with minimal oversight.

Coordinated honorarium payments and travel reimbursements for high-profile guest speakers in alignment with NIH and NLM financial protocols.

Delivered responsive administrative support across teams; stepped in as alternate for meeting planning, travel prep, and leave coverage during critical operational periods.

Supported logistics coordination for the NCBI Board of Scientific Counselors (BOSC) meetings, contributing to the smooth execution of complex schedules and speaker arrangements.

Maintained clear communication with off-site staff via Slack while supporting travel assignments.

Acted as liaison between contracting firms and federal hiring managers, facilitating recruitment processes.

Managed confidential PMAP files in compliance with federal security standards; digitized and tracked documents using secure systems.

Identified and implemented improvements to existing administrative workflows, resulting in increased operational efficiency and policy adherence.

Provided expert guidance on administrative policies governing timekeeping, travel, procurement, and personnel enhancing overall compliance awareness within teams.

FM Talent Inc. 02/2015 - 02/2016

Administrative Assistant II (Contractor)

U.S. Department of Health and Human Services

Office on Women’s Health (OWH)

200 Independence Avenue, SW, Washington, DC 20201

Key Responsibilities:

Implemented effective administrative plans to support program goals.

Coordinated with leadership and stakeholders to drive project and program success.

Organized and facilitated interviews, meetings, and related activities.

Conducted policy research to ensure compliance with federal regulations and acquisition rules.

Managed government travel logistics using Concur, supporting Data Call approvals and FAR compliance.

Provided high-level customer service and maintained discretion in communications.

Supported automation of document tracking systems and improved scheduling workflows for senior leadership.

TECHNICAL SKILLS

• NIH Systems: NED, ITAS, POTS, NBS

• Tools: Microsoft Office (Excel, Word, Outlook, PowerPoint), SharePoint, Adobe Pro

• Collaboration: Zoom, WebEx, Microsoft Teams, Slack, Confluence

• Travel & Finance: Concur Government Edition, SnagIt 10

TRAINING

• Concur Government Edition: Domestic, Sponsored, and Foreign Travel

• NIH Internal & External Requisitioner (NBS), NIH Enterprise Directory (NED)

• ITAS Basic and Advanced Timekeeping

• Office Excel 365 (Level 1 & 2)

• Effective Writing Refresher WebEx & MS Teams 101

HONORS & AWARDS

• Dean’s List: Fall 2023, Fall 2024, Spring 2025, Summer 2025

• Member, The National Society of Collegiate Scholars

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