Front Office Guest Service

Ashley Minelli Moseti

Front Office & Hospitality Professional

Telephone: +254-***-***-*** Email: **************@*****.*** Professional Summary

A results-driven Front Office & Hospitality Professional with hands-on experience in guest service, team supervision, and administrative operations. Adept at handling cash transactions, coordinating events, and ensuring top-tier guest satisfaction in dynamic hospitality environments. Recognized for maintaining professionalism, efficiency, and warm service while supporting smooth daily operations across departments. Education

2019 - 2022: Diploma in Food and Beverage, Kikuyu Institute of Science and Technology 2014 - 2017: Kenya Certificate of Secondary Education, Anestar High School Skills

Technical Skills: MS Office Suite, POS Systems, Record Management, Event Coordination Soft Skills: Guest Service, Communication, Leadership, Time Management, Problem-Solving, Multitasking Work Experience

Jan 2024 - Mar 2025 Adley Logistics — Cashier

• Processed customer transactions accurately, balancing cash, mobile, and credit payments with 100% accuracy.

• Delivered exceptional service to clients, resolving inquiries promptly and professionally.

• Assisted in stock monitoring and collaborated with logistics teams to ensure accurate inventory records.

• Maintained an organized and efficient cashier station, supporting smooth daily business operations. Feb - Oct 2023 Esha Media Ltd — Office Receptionist & Executive Assistant

• Welcomed and directed guests professionally, managing front desk communications efficiently.

• Maintained detailed front office records, visitor logs, and call registers with accuracy.

• Organized executive meetings, appointments, and travel arrangements for management staff.

• Ensured a clean, professional, and welcoming front office environment. Aug 2022 - Jan 2023 Umande Corporation (Umande Africa) — Operations Administrator

• Prepared presentations, reports, and RFP submissions for directors and clients.

• Handled calendars, expenses, and meeting coordination with attention to detail.

• Engaged clients regularly to ensure satisfaction and follow-up on services delivered.

• Supported marketing and research projects to identify new business opportunities. Jan - Aug 2022 Kenya School of Government, Spring Valley — Hospitality Intern

• Assisted in front desk operations, event coordination, and guest check-in/check-out activities.

• Performed administrative duties such as filing, data entry, and maintaining organized office systems.

• Supported event setups and hospitality arrangements for conferences and meetings. Mar 2019 - Feb 2020 Sky View Lounge, Matopeni - Spring Valley — Supervisor (Food & Beverage)

• Supervised food and beverage service staff, ensuring high service standards and guest satisfaction.

• Trained and mentored team members on customer service and presentation standards.

• Collaborated with kitchen and cashier teams to ensure smooth operations during service periods. Jan - Sept 2017 Gravity Lodge, Corner Baridi – Kiserian — Waitress

• Provided courteous and efficient table service, ensuring excellent guest dining experiences.

• Assisted in setting up dining areas and maintaining cleanliness and order throughout service. Certifications

• Food and Safety Certificate

Referees

• Jacqueline Nungari — Owner, Gravity Lodge Tel: +44-758-***-**-**

• Samuel Kamau — Director, Umande Corporation (Umande Africa) Tel: +254-***-***-***

• Lynette Atwoli — Human Resource Officer Tel: +254-***-***-***

Contact this candidate