Customer Service Social Media

Nicolas Sierra

**** ******** ** #*** • Fresno, CA 93721

559-***-**** • ***********@*****.***

Professional Summary

Dedicated veteran and MBA candidate with extensive experience in leadership, customer service, marketing, and technical operations. Strong background in team training, troubleshooting, and critical thinking. Proven ability to adapt quickly, manage multiple responsibilities, and deliver results in fast-paced environments.

Skills

Leadership & Team Development, Customer Service & Communication, Troubleshooting & Problem-Solving, Security Training & First Aid Certified, Organization & Time Management, Marketing & Social Media Management, Quick Learner & Critical Thinker

Experience

DeVry University – Online — Master of Business Administration (MBA), Student

Mar 2024 – Present

• Currently pursuing MBA coursework in leadership, business strategy, and operations management.

Five Below – Fresno, CA — Store Associate

Mar 2023 – Mar 2024

• Assisted customers with purchases and inquiries.

• Stocked and organized merchandise.

• Operated cash register and managed transactions.

• Maintained store presentation through resetting and recovery.

Legacy Essentials – Fresno, CA — Marketing Manager

Mar 2022 – Dec 2022

• Managed all company social media accounts.

• Developed and executed marketing strategies.

• Conducted market research and analysis.

• Produced and edited visual content for campaigns.

Student/Caretaker – Fresno, CA — Caretaker

Mar 2021 – Mar 2022

• Provided transportation to appointments.

• Assisted with grocery shopping, food preparation, and property upkeep.

• Supported medical appointments via phone and Zoom.

Home Depot – Fresno, CA — Sales Associate / Customer Service Representative

Aug 2020 – Mar 2021

• Stocked merchandise and created displays.

• Processed purchases, returns, and contractor phone orders.

• Delivered curbside pickup orders.

• Assisted customers with product knowledge and solutions.

Bitwise Industries – Fresno, CA — Paid Intern / Founder

Dec 2019 – Jul 2020

• Developed marketing strategies and business plans.

• Conducted market research and analysis.

• Produced and edited video content.

• Acted as marketing and business advisor.

• Engaged with investors for funding opportunities.

Veterans Healthcare System – Fresno, CA — Laundry Associate

Feb 2019 – Dec 2019

• Cleaned, inventoried, and distributed hospital linens and gowns.

• Supported patient needs with timely delivery and assistance.

United States Army – Merced, CA — Water Purification Specialist

Jan 2014 – Jul 2017

• Conducted water quality testing and site reconnaissance.

• Operated and maintained purification equipment.

• Delivered potable water in field and combat operations.

United States Army – El Paso, TX / South Korea / Afghanistan — Fire Support Specialist / Forward Observer

Nov 2009 – Dec 2013

• Operated and maintained field communication systems.

• Planned and briefed personnel on mission objectives.

• Coordinated indirect fire support, artillery, and air support.

• Led training exercises and analyzed terrain for operations.

A-Plus Janitorial & Lawn Service – Fresno, CA — Janitor / Landscaper

Nov 2005 – Oct 2009

• Performed landscaping, irrigation, and maintenance services.

• Provided janitorial tasks including debris removal and pest control.

Education

DeVry University – Online — MBA Candidate

Expected 2026

University of Phoenix – Fresno, CA — Bachelor’s in Business

2018

Central High – Fresno, CA — High School Diploma

2008

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