Customer Service District Manager

Charina McCollum

Anchorage, AK

Professional Summary

I wish to obtain a position as a full time employee with your company. I am a great fit with my excellent customer service skills, attention to detail, and positive attitude. Experience, Skills, and Abilities

• 7+ years of managing and training experience.

• Achieved District Manager of the Month several times and Achieved District Manager of the Year.

• Ability to manage time and delegate tasks accordingly.

• Excellent communication skills written and verbally.

• Prompt, reliable, and consistent.

• Strong people skills and works well with equally well independently or as a team player. Management

• Managing 15+ contractors.

• Recruiting and training new prospects for the company.

• Achieving circulation volume and customer service goals through excellent service set by the company.

• Creating and initiating new procedures that promote efficiency.

• Ensuring excellent internal and external customer service. Administrative/Customer Service

• Knowledgeable in Quickbooks

• Certified in Microsoft Word and Excel.

• Accurate record keeping and filing.

• Answer telephones and direct as needed or take messages.

• Direct and assist customers as they come in.

• Assist the accounting department process bills.

• Keeping track of customers status and follow up with customers.

• Achieving deadlines.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Letter Carrier

US Posal Service-Anchorage, AK

December 2021 to Present

• Attention to detail

• Sort and organize

• Deliver mail and packages to customers

Operations Manager

Cannabaska-Anchorage, AK

June 2020 to November 2021

• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees

• Developed and implemented quality control procedures that improved product quality

• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs

• Established and maintained relationships with key vendors to ensure smooth operations

• Collaborated with finance department to develop annual operating budgets and track expenses against budgetary targets

• Implemented performance metrics tracking system, providing real-time visibility into operational performance

• Conducted regular audits to ensure compliance with regulatory requirements and industry standards Manager

Anchorage Daily News-Anchorage, AK

December 2013 to June 2020

District Manager of the Month

District Manager of the Year

• Led a team of 20 employees, providing guidance and support to ensure efficient operations

• Managed daily operations, including scheduling, inventory management, and customer service

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Managed multiple projects simultaneously within established timelines Education

Computer Science (Associate)

Charter College-Anchorage, AK

2005 to 2007

High school diploma or GED

Computer Science (Associate's degree)

Skills

• Microsoft Word

Languages

• English

Certifications and Licenses

Driver's License

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