Customer Service Satisfaction

Kasandra Hunter

Leveraged excellent communication skills to clearly explain complex information to customers, ensuring a comprehensive understanding of products and services. Resolved a wide array of customer issues and concerns, demonstrating problem-solving capabilities and a commitment to finding effective solutions.

Consistently exceeded customer service performance metrics, meeting and surpassing targets for customer satisfaction and issue resolution times.

Utilized active listening skills to fully understand customer needs, tailoring responses to address their specific concerns and provide personalized support. Adapted quickly to new technologies and procedures, enhancing my ability to efficiently address customer inquiries and provide timely assistance.

Maintained a positive and professional demeanor in all customer interactions, even in challenging situations, ensuring customer satisfaction and loyalty. Experienced Supervisor, adept at handling escalation calls and assisting in new hire training and coaching.

Maintained a positive and professional demeanor in all interactions, even in challenging situations, ensuring customer satisfaction and loyalty.

Demonstrated strong customer service skills through clear communication, effective problem-solving, and a commitment to exceeding expectations.

Proficient in handling escalation calls and providing guidance, demonstrating leadership skills and the ability to mentor new hires effectively.

Possess excellent interpersonal skills, building rapport with customers and colleagues to foster a collaborative and supportive environment.

1446 E 29th Ave Apt 4 Apache Junction Az 85119 623-***-**** **********@*****.*** EDUCATION

University Of Phoenix — Associate's Degree

10/2008 — 05/2010

Studied healthcare to become a pharmacy technician. WORK EXPERIENCE

Wipro HPS - Blue Cross Blue Shield — Customer Service Wipro / Cigna Billing and Enrollment — Customer Service Representative 03/2023 — Present, Remote

Wipro HPS Blue Cross Blue shield call center

03/2023 to present

Responsibilities included taking inbound phone calls to assist BCBS members with premium payments and policy reinstatements.

Assisted customers with policy payments and ensured accurate processing, contributing to the efficiency of payment operations.

Utilized problem-solving skills to address customer concerns and provide effective solutions, enhancing the overall customer experience.

experience.

Maintained a high level of accuracy and attention to detail while processing sensitive customer information and handling financial transactions.

Communicated effectively with customers over the phone, building rapport and providing clear, concise information to address their needs.

11/2022 — 03/2023, Remote

Assisted customers with their insurance policies, processing premium payments, providing account information, enrolling them in new plans, terminating policies, following HIPAA guidelines, and notating accounts.

Efficiently managed customer accounts, ensuring accuracy and compliance with HIPAA guidelines, while maintaining detailed records of all interactions and transactions. Processed premium payments accurately and promptly, ensuring the integrity of financial transactions and maintaining up-to-date account balances.

Enrolled customers in new insurance plans, providing clear and concise information about coverage options and benefits, resulting in increased customer understanding and satisfaction. Adhered strictly to HIPAA guidelines in all customer interactions, safeguarding sensitive information and maintaining the confidentiality of protected health information. Utilized strong organizational skills to maintain detailed and accurate account records, ensuring compliance with regulatory requirements and internal policies. Sears holding — Information Technology Support Specialist Kelly Services / United States Postal Service — Customer Service Supervisor Novoratis pharmacuticals

Bank of America — Customer Service Representative

01/2013 — 11/2014, Tempe Az

Assisted customers in troubleshooting issues with their appliances, ordering parts and scheduling repair service when needed, cross-selling, and notating accounts. Coordinated and scheduled repair services with exceptional efficiency, minimizing customer downtime and optimizing resource allocation.

Skillfully cross-sold related products and services, demonstrating an ability to identify customer needs and drive revenue growth.

Maintained meticulously detailed account records, ensuring data accuracy and facilitating seamless customer interactions.

Provided comprehensive technical support assistance, guiding customers through problem resolution and empowering them with product knowledge.

Managed the ordering of necessary replacement parts, ensuring timely availability and minimizing delays in service delivery.

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Helping customers with usps tracking and reporting missing mail or carrier issues worked as a supervisor assisted with escalated phone calls and supervising a team of employees, scheduling employees based on company needs and making sure adherence was met, assisting customers in locating lost overnight mail

, Scottsdale Az

Enrolled customers in patient assistance programs to get discounts on prescription medication.

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Helping customers with account information worked in fraud filed reports on lost/stolen debit cards and atm cards researched fraud, help with training new employees Liberty mutual insurance — Receptionist Telephone Operator

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Worked as a temp answering phones, greeting and checking in customers, typing up car insurance id cards and typing up mortgage insurance documents, faxing documents, filing, handling incoming and out going mail

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