Patient Care Front Desk
Resume:
PATRICIA D. HUGEL, RMA/BAS
North Port, Florida
SUMMARY
A Registered Medical Assistant with a strong background in preventative cardiology and administration. I am currently seeking a career position with opportunities to diversify and enhance my existing skills.
EDUCATION
2013 – 2014 State College of Florida
Bradenton, Florida Health Services Administration
2003 – 2004 Keiser College
Sarasota, Florida Associate in Science – Medical Assisting
1993 – 1996 Manatee Community College
Bradenton, Florida Associate in Arts
PROFESSIONAL EXPERIENCE
2020 - 2025 Audibel Hearing Centers Venice, FL
Patient Care Coordinator
Managed office schedule to ensure efficient patient care. Utilized practice software (Sycle) to set appointments, update patient information, and enter patient purchases. Communicated via phone, text and email with patients, peers, the corporate office, and the manufacturer. Teamwork Oriented; worked alongside Hearing Aid Specialist as well as regional and corporate management. Maintained accurate records of deposits, inventory, and call activity. Demonstrated a basic understanding and knowledge of hearing instruments and their function
2018 – 2020 Hopkins Cardiovascular Associates Sarasota, FL
Front Desk Administrator
Front desk duties included but were not limited to check-in/check-out, answering phones, registering patients and scheduling appointments. Scanned insurance cards and driver’s licenses. Entered charges, maintained stress test, PET scan, and ultrasound schedules. Obtained authorizations and referrals and entered them in the chart. Enrolled MCT, Event Monitor, and Holter patients by means of Biotel and Medicomp software and assuring final reports were forwarded to the MD. Maintaining pacemaker enrollments for Biotronik, Boston Scientific, Medtronic, and St. Jude Pacemakers/ICD;s and loop recorders. Scheduled outpatient procedures. Worked unpostables, enrollment tasks, patient and insurance refunds and collected payments.
Scanned and uploaded documents into EMR charts. Maintained tasks, ticklers, and eligibility issues.
2016 – 2017 HPP/MAX Health Sarasota, FL
Health Coach
Performed telephone outreach to educate, promote, and maintain optimal health status of patient’s identified with at least two chronic health conditions. Scheduled and maintained a list of patients to be contacted. Each patient was contacted and counseled for at least 20 minutes per calendar month and provided with individualized education relating to disease prevention and chronic disease management. Itemized patient’s medications and updated Primary MD of changes. Documented content of each visit along with quality measures reviewed.
2015 – 2016 Practitioners at Home Direct Bradenton, FL
Physician Liaison
Responsible for answering phones and scheduling mobile physicians at multiple sites in Sarasota and Manatee Counties. Triage urgent telephone calls from patients, nurses, and family members. Explain treatment, procedures, medications, diets, and physicians’ instructions to patients. Authorize prescription drug refills and provide prescription information to pharmacies. Contact hospitals and outpatient facilities to schedule patients for tests and/or admission. Assist physicians in completion of orders and relay information to nursing staff at Assisted Living and Skilled Nursing facilities.
2005 – 2015 Heart Institute of Venice Venice, FL
Clinical Assistant II
Obtain vital signs, review medications, and refill prescriptions. Answer telephone calls and triage symptomatic patients. Review voicemail and respond accordingly. Schedule appointments, review charts in EMR for completeness and accuracy, assist Physician in coding charts and determine the need for in-office testing for each patient. Perform Electrocardiograms and BIOZ testing, apply and prepare reports for Ambulatory Blood Pressure monitors and 24-hour Holter monitors. Perform Finger-sticks for lipid and anticoagulation clinics and adjust medications according to protocol. Establish and adhere to protocols, policies, and procedures: maintain OSHA and HIPAA standards and train new members of the clinical team. Utilize administrative and critical thinking skills. Obtain insurance authorizations for outpatient testing.
1997 – 2004 Sarasota County Government Sarasota, FL
Senior Secretary
Began in a temporary clerical position and advanced to permanent employment in February, 1998. Provided complex secretarial support to Utilities Managers including, but not limited to, purchasing, scheduling appointments, drafting correspondence and meeting minutes, answering telephones, troubleshooting customer service calls, and dispatching service technicians. Initiated and completed work orders in a computerized work management system. Made travel arrangements including plane, hotel, rental car, and conference registration. Implemented the departmental Hurricane Policy/Procedure Manual and updated quarterly. Created overtime tracking system for Manager’s budgeting preparation and played an instrumental role in the creation of the reconciliation for County Purchasing Card holders.
ADDITIONAL PROFESSIONAL ORGANIZATIONS AND CERTIFICATIONS
Certified Customer Service Professional
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