Call Center Client Service

SYNITHA OLATUNJI

Las Vegas, NV *****

***************@*****.***

+1-224-***-****

Professional Summary

ADMINISTRATIVE ~ACCOUNT ANALYSIS ~ BOOKKEEPER ~ CALL CENTER ~ CLIENT SERVICE ~ HEALTHCARE ~ REMOTE ~ SALES

~ TECH SUPPORT

ACCOUNT ANALYSIS

• Review financial statements, budgets, and forecasts. Analyze financial data to identify trends, variances, and opportunities for improvement. This includes performing variance analyses to evaluate performance against budgets.

• Strategic thinking and execution with a proven ability to and implement new strategies to achieve business goals.

• Innovated and executed new strategies to bring succuessful profits. PROJECT MANAGEMENT

•Leadership and mentorship by motivating, and coaching others. Offering specials with promotions to create and implement marketing strategies to attract

• Provided ongoing coaching, and guidance to customer satisfaction and support. SALES

• Demonstrate the ability to develop, and maintain relationships with both potential and existing clients, which is crucial in building trust and driving sales.

• Possess skills in analyzing sales data, preparing reports and generating proposals.

• Actively supported company sales team – Coordinated sales details, pre-sale material and after-sale deliveries.

Willing to relocate: Anywhere

• Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Consumer Account Representative

Omaha Steaks-Remote

November 2024 to June 2025

• Effectively address and resolve customer complaints and issues, ensuring a professional and efficient resolution.

• Process sales orders received through various channels (phone, fax, internet, email) and manage return goods requests, including issuing refunds as needed.

• Provide comprehensive information and support to customers regarding their purchases.

• Actively manage and grow existing customer accounts, introduce new products, and assist with sales by offering relevant upgrades or add-ons.

• Conduct outbound calls to proactively address inquiries and handle customer care needs. Bookkeeper/Office Manager

SOLATUNJI Bookkeeping Contract-Remote

November 2021 to June 2025

• Financial Record Management: Maintained accurate financial records through precise daily transaction entry and reconciliation. Prepared comprehensive documentation for audits and tax filings, including detailed bank reconciliations to ensure data integrity.

• Legal Documentation & Support: Collaborated with legal teams to prepare and manage legal documents.

• Communication & Writing Proficiency: Demonstrated exceptional written and verbal communication skills, including strong proofreading abilities and meticulous attention to spelling, grammar, and sentence structure.

• Results-Oriented & Decisive: Proven ability to take initiative, make sound decisions under pressure, and consistently meet deadlines while delivering high-quality work.

• Professional Client Service: Provided excellent, professional service to all stakeholders, including senior management.

• Financial Reporting & Vendor Management: Prepared essential monthly financial reports (balance sheets, income statements, cash flow statements) and effectively managed vendor relationships, including negotiations and discrepancy resolution.

• Software Proficiency: Proficiently utilized accounting software for accurate and efficient financial data management.

Healthcare Medicaid Specialist Enrollment

TotalMed-Salem-Portland, OR

October 2022 to May 2024

• Managed the provider enrollment process for a large healthcare organization, ensuring timely and accurate completion of all required documentation

• Collaborated with various departments including credentialing, billing, and legal teams to resolve any issues or discrepancies in provider applications

• Resolved complex issues related to missing or incomplete documentation through thorough research, follow-up calls, emails, or written correspondence Help Desk Customer Service Representative

Sprint Corporation-Remote

August 2021 to September 2022

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

• Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies

Medicaid Insurance Coordinator

C3 CONNECTIONS-Remote

May 2019 to August 2021

• Assisted patients in understanding their Explanation Of Benefits (EOB), including deductibles/co-pays/ out-of-pocket expenses

• Coordinated with medical billing department to ensure timely submission of claims and follow-up on outstanding payments

• Maintained accurate records of all interactions with insurance companies, patients, and healthcare providers for future reference

• Assisted patients in understanding their coverage options during open enrollment periods or when changes occurred in their insurance plans

• Served as a liaison between patients, healthcare providers, and insurance companies to resolve billing disputes or discrepancies effectively

Insurance Claim Technician

Asurion Tech Repair & Solutions-LasVegas, Nevada

April 2017 to September 2019

• Assisting customers with filing claims, and resolving insurance claims for damaged or lost cell phones.

• Interacting with customers, investigating claims, and determining payouts.

• Investigating claims, analyze the details of the claim, to determine coverage and eligibility for repair or replacement.

• Negotiating settlements, Assess the value of the phone and negotiate a fair settlement amount with the customer based on the policy coverage.

Senior Advisor.

ANOINTED TOUCH-Naperville, IL

March 2012 to August 2019

SPIRITUAL/ HOLISTIC WELLNESS LIFE COACH, EMPOWERING & IMPROVING LIFESTYLES w/ HERBALIFE

• Developed customized wellness plans for clients, incorporating nutrition, exercise, stress management, and other holistic approaches

• Participated in professional development activities such as conferences or workshops to enhance knowledge and skills

• Counseled individuals on stress reduction techniques such as meditation or deep breathing exercises

• Educated clients on the importance of self-care practices for stress management and overall well-being

• Adhered to professional standards of practice set forth by relevant governing bodies (e.g., National Board of Health & Wellness Coaching)

Case Manager Home Health

Addus HomeCare-Wheaton, IL

March 2013 to February 2017

• Coordinator for patients receiving care in their homes. Oversee a variety of tasks to ensure the patient's well-being and successful recovery.

• Create Assessment and Care Plan to conduct initial assessments to determine a patient's needs, by collaborating with doctors, nurses, and therapists to create the personalized care plan.

• Participated in case conferences and team meetings to discuss client progress and treatment plans

• Managed a caseload of 30 clients, providing comprehensive case management services

• Advocated for clients' rights and ensured access to appropriate resources and support systems Education

Technical Business Administration (Bachelor of Applied Science) Chicago State University-Chicago, IL

September 2005 to May 2008

High school diploma or GED

Naperville Central-Naperville, IL

August 1997 to May 2001

Skills

• Data management

• Computer hardware

• Staff scheduling

• Account Reconciliation

• Project planning

• Teaching

• Recruiting

• Typing

• QuickBooks

• Behavioral health (4 years)

• Enrollment Specialist

• Client email correspondence

• Travel Advisor

• Computer skills

• Contracts

• Cross sales

• Managing clients in a customer support role

• SharePoint

• E-commerce

• Productivity software

• ICD-9

• Cold calling (3 years)

• Senior care (4 years)

• Order entry

• Medical office management

• Phone answering

• DocuSign

• Public speaking (2 years)

• Client communication (10+ years)

• EMR systems (2 years)

• Financial acumen

• Customer communication

• GPS

• Account management

• ERP systems

• Payroll

• Non-technical user support

• Mobile devices

• Solution development

• eClinicalWorks

• Computer networking

• Communication skills (10+ years)

• Marketing

• Appointment scheduling

• Working with people with disabilities

• Filing

• Empathy

• EHR systems

• Accounting systems

• Microsoft Access

• Experience working with students

• Treasury operations

• Customer relationship management (CRM) systems (technically supported)

• Google Docs (10+ years)

• Experience with children

• Technical sales

• Conflict management

• Accounting software

• Maintaining patient confidentiality

• Data Collection

• Crisis intervention

• Relationship management

• Salesforce

• On-call scheduling

• Analysis skills

• Hospitality (3 years)

• Technical Support

• Customer relationship management

• Writing skills

• Medical office experience

• Benefits administration

• Team management

• Interviewing

• Call logging

• Financial services

• Human resources

• Medical billing (3 years)

• Food service

• Travel planning

• Administrative tasks

• Google Sheets

• Financial software

• Pricing

• Help desk

• Public relations

• Microsoft Excel (10+ years)

• Centers for Medicare and Medicaid Services (CMS)

• Program management

• Customer service

• Bookkeeping

• Teamwork

• Management

• Culinary experience

• Cash register

• Microsoft Outlook

• Data entry

• Organizational skills

• Purchasing

• Database management

• HRIS

• Live chat

• Sales

• Presentation skills

• Cash application

• ADP

• HTML

• Content creation

• ICD-10

• AI

• Medical collection

• Handling customer inquiries

• Order fulfillment

• Classroom experience

• ICU experience

• Direct sales

• Proofreading (3 years)

• Computer literacy

• Desktop support

• Accounts payable

• B2B

• Google Analytics

• Graphic design

• Airline Information Management System (AIMS)

• Social media management (6 years)

• Animal welfare

• Manufacturing

• Working with people with autism

• Warm calling

• State and federal pharmacy laws

• Microsoft Power Automate (2 years)

• Slack

• Sage

• Customer support ticket management

• Phone customer support

• Google Suite

• Systems & applications support

• Project coordination

• Clinical trials

• CRM software

• Customer issue escalation

• VoIP

• Customer support (10+ years)

• Accounting and finance experience

• Technical troubleshooting support

• Contract management

• Quality control (3 years)

• Microsoft Powerpoint (9 years)

• Software troubleshooting

• Tax experience

• Medical receptionist

• Customer support specialist experience

• Events management (6 years)

• VLOOKUP function

• Order management system

• Songwriting

• Anatomy knowledge

• Shopify (3 years)

• CRM system proficiency

• Dependability

• Time management

• Team lead experience

• Canva

• Workday

• Medical terminology

• Clear verbal communication

• Calendar management

• Payroll processing

• Schedule management

• Content management systems

• Technical Proficiency

• Call center management

• Mechanical knowledge

• NetSuite

• Patient recruitment

• Word processing

• Front desk (3 years)

• Filmmaking equipment

• Scheduling software

• Assistive technologies

• Interior design

• Information security (1 year)

• Data reporting

• On-call support

• Insurance prior authorization

• Payroll management (1 year)

• Patience

• Quality Assurance

• Databases

• BUSINESS ETHICS

• Accounts receivable

• 10 key typing

• Windows

• Hootsuite

• Grammar Experience

• Managing customer accounts

• Cash handling

• Upselling

• Excel data analysis

• Research

• ChatGPT

• Math

• Critical thinking (3 years)

• Epic

• iOS

• WordPress

• IVR

• Mortgage servicing

• Business development

• Student resume writing assistance

• Microsoft Word

• Director experience

• SaaS

• Report writing (4 years)

• Medicare

• Phone communication

• Medical accounts receivable management (2 years)

• Financial management

• Hospice care

• Active listening

• IT support

• Debt collection

• Microsoft Office

• Negotiation (5 years)

• Supervising experience

• Social media client interactions

• Cerner

• Sabre Global Distribution System

• Attention to detail

• Operating systems

• Accounting

• Inventory management

• Project implementation (4 years)

• CRM systems

• Social work

• Training & development

• CMS regulatory compliance (4 years)

• Wealth management

• Phone etiquette (5 years)

• Continuous improvement

• Retail sales

• Policy & process development

• Adobe Photoshop

• Mailchimp

• Order processing

• Passion for working with children

• Banking

• Documentation review

Languages

• English

Certifications and Licenses

Quickbooks

Present

Driver's License

CPR Certification

Contact this candidate