A server trainer while working towards a bachelor s degree in HR mngmt

Alicia Ray

Danville, United States *****

859-***-**** - ************@*****.*** - WWW: Bold Profile

Professional Summary

Dynamic and results-driven professional with exceptional communication and team motivation skills, honed at Huddle House. Proven track record in enhancing customer satisfaction and training staff effectively. Proficient in POS systems and committed to food safety awareness, consistently achieving high standards in service quality and operational efficiency. Skills

• Team motivation

• Body language awareness

• Patience and tact

• Order accuracy

• Energy and enthusiasm

• Food safety awareness

• Exceptional communication

• Safe handling procedure

• Team member training

• POS system proficiency

• Decision-making

• Attention to detail

Work History

02/2020 to

Current

Waitress Trainer

Huddle House – Danville, KY

Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff for over 5 years.

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Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.

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Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

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Established rapport with regular patrons, leading to increased repeat business for the establishment over time.

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Trained at least 7 new team members on restaurant procedures, menu items, and performance strategies.

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Instructed servers on proper techniques for taking orders, serving food and providing customer service.

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Education

Bachelor of Science: Human Resources Management

Western Governors University - Salt Lake City, UT

I am currently working on a Bachelor's degree for HR management, and I am halfway through my degree program.

05/2005 High School Diploma

Floyd Central High School - Floyds Knobs, IN

Certifications

Safe Food Handling

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