Customer Service Representative

Johneisha Canty

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Foundever, Sumter, SC October 2022 - July 2025

Sales Associate

Stop and Go, Manning, SC July 2023 - September 2023 Crew Member

Bojangles' Famous Chicken 'n Biscuits, Manning, SC May 2022 - June 2023 Stocker

Walmart, Manning, SC May 2015 - January 2021

Customer Service Representative

Manning, SC 29102

803-***-**** *************@*****.***

Trained staff on operating procedures and company services. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Educated customers about billing, payment processing and support policies and procedures. Identified and resolved discrepancies and errors in customer accounts. Investigated and resolved customer inquiries and complaints quickly. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Engaged with customers to build rapport and loyalty. Prepared merchandise for sales floor by pricing or tagging. Provided positive first impressions to welcome existing, new, and potential customers. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Trained new team members on procedures, customer service, and sales techniques. Provided excellent customer service by greeting customers and meeting quality expectations. Prepared products following restaurant, health, and safety standards and procedures. Kept food preparation area, equipment, and utensils clean and sanitary. Operated cash register to ring up final bill and process various forms of payment. Greeted customers and directed to requested products. Answered customer questions and provided detailed product information. Performed inventory control, such as counting, and stocking merchandise. Unloaded, sorted and stocked merchandise according to store layout and product placement. Sykes Call Center, Sumter, SC April 2017 - November 2018 Sales Associate

Short Trip Convenience Store, Summerton, SC July 2015 - August 2016 Food Service Worker

Wendy's, Manning, SC November 2013 - April 2015

Certifications and Licenses

Food Handler Certification

Education

Manning High School at Manning, SC

High School Diploma May 2013

Languages

Skills

Responded to customer requests for products, services, and company information. Met customer call guidelines for service levels, handle time and productivity. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Delivered prompt service to prioritize customer needs. Educated customers on use of banking website and mobile apps. Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Processed customer transactions promptly, minimizing wait times. Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Worked flexible schedule and extra shifts to meet business needs. Maintained clean, trash-free workspaces to maximize productivity and safety. Made food according to standard recipes with requested changes for customer satisfaction. Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Greeted customers at counter to fulfill requests and answer questions. Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. English

Tax experience

Management

Pest control

Negotiation

Help desk

Vital signs

IT

Construction

Leadership

Hotel experience

Windows

Store management

Account management

Time Management

Door-to-door

Operating systems

Cleaning Experience

Social listening

Computer literacy

Nursing

ETL

Sales management

Assembly

Supervising experience

Guest Services

Accounting

Microsoft Powerpoint

Analytics

Administrative experience

Busser

Microsoft Word

Phone etiquette

Merchandising

Property management

Computer Skills

Relationship management

Equine experience

Agriculture

Organizational Skills

Mac OS

Executive administrative support

QuickBooks

File organization

AI

Data Entry

Tutoring

Financial services

Inside sales

Budgeting

Food Production (2 years)

Cleaning (4 years)

Custodial experience (4 years)

Food Preparation

Typing

Underwriting

Task prioritization

Production planning

Packaging

Training & development

Farm machinery

Search engines

Google Suite

Marketing

Data collection

Office Management

HVAC sales

Performance tuning

Direct sales

Teaching

Cashiering

Cooking (2 years)

Microsoft Excel

Commercial Cleaning (4 years)

Serving Experience

Financial concepts

Retail Sales

Customer Service

Experience working with students

Mentoring

Recruiting

English

SQL

Human resources

B2B sales

Travel planning

Hospitality

Upselling

Food Service

Communication Skills

Microsoft Outlook

Multitasking

Outside sales

Phone answering (7 years)

Customer support

Host/Hostess

Conflict management

Social media management

HVAC

Accounts payable

Classroom management

Solar sales

Salesforce

Analysis skills

Attention to detail

IOS

Cash Handling

Appointment scheduling

Writing skills

Sales

Key Performance Indicators

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