Customer Service Assistant Manager

Nicole Morgan

Saginaw, MI *****

*********@*****.***

+1-989-***-****

Willing to relocate: Anywhere

Work Experience

Retail Store Assistant Manager

Dollar General-Saginaw, MI

December 2023 to Present

• Daily operations: Overseeing daily operations and ensuring operational excellence

• Staff supervision: Supervising staff, mediating disputes, and handling workplace problems

• Customer satisfaction: Resolving customer complaints, keeping track of customer feedback, and coaching the team to maintain a similar standard of customer service

• Scheduling: Creating schedules and verifying employee schedules

• Training: Training new employees and providing ongoing feedback

• Inventory management: Maintaining inventory and monitoring stock availability

• Administrative tasks: Maintaining records and setting up objectives to boost company productivity

• Employee performance: Evaluating employee performance and conducting performance reviews

• Motivation: Motivating team members to achieve sales targets and uphold company standards Warehouse Worker

Amazon-Phoenix, AZ

February 2022 to April 2022

• Worked in Shipping & Receiving Department

• Receive and sort packages for inventory and delivery

• Loaded packages onto shipment trucks for delivery Crew Member

Rally’s-Saginaw, MI

October 2015 to March 2020

• Provided quality customer service when taking food orders

• Operated cash register and balanced till at end of shift

• Maintained cleanliness of entire restaurant, including cleaning bathrooms and dining area.

• Responsible for opening and closing restaurant

Education

High School Diploma

Saginaw Learn To Earn Academy - Saginaw, MI

May 2014 to June 2016

Skills

• Warehouse Experience (3 years)

• Customer service (4 years)

• Assistant Manager Experience

• Shipping & Receiving (3 years)

• Cashiering (5 years)

• Forklift (Less than 1 year)

• Customer service (8 years)

• Packaging (3 years)

• Home care (2 years)

Additional Information

• Hardworking and reliable

• Goal-oriented

• Provides excellent customer service

• Knack for taking initiative

• Capable of working in fast-paced job environment

• Strong interpersonal communication skills

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