Customer Service Support

Oyewo Faeezah Gold

Lagos +234********** ************@*****.***

PROFILE SUMMARY

I'm a dynamic and results-oriented professional who loves making sure things run smoothly and customers leave happy. With solid experience in administrative support, data management and customer service, I thrive on being the reliable point person. I excel whether I'm greeting walk-in clients, efficiently processing orders or diving into data to ensure everything is perfectly accurate. I'm a strong problem-solver, proven to handle inquiries and resolve complaints, which has led to positive feedback and improved service delivery. I'm adept at keeping calm in fast- paced environments, using my excellent organizational and communication skills to contribute positively to any team.

CORE COMPETENCIES

Data Management and Reconciliation Customer Service and Relationship Management Office Organization Communication and Interpersonal Skills Professional Etiquette and Presentation Computer Literacy Customer Relation Attention to Detail Adaptability Team Collaboration Problem Solving Technical Proficiency Time Management

EDUCATION

Federal University Oye-Ekiti–Ekiti, Nigeria

B.Sc Biochemistry (Second Class Lower) October 2023 WORK EXPERIENCE

Customer Support Officer

Neolife International May 2025 - Present

• Managed front-desk client relations by serving as the primary point of contact, ensuring immediate resolution of walk-in inquiries and maintaining a positive brand image.

• Streamlined customer order processing, accurately generating invoices and managing all related documentation to maintain compliance and a seamless purchasing experience.

• Improved service delivery by consistently updating and maintaining detailed customer profiles, ensuring data accuracy for targeted communication and support.

• Enhanced customer satisfaction by taking ownership of and successfully resolving escalated issues and complex customer complaints.

Data Reconciliation Intern

Federal Mortgage Bank of Nigeria - Ikeja February 2024–January 2025

• Ensured financial integrity and accuracy by meticulously reconciling diverse accounts, including bank and customer ledgers, to identify and close discrepancies.

• Contributed to process optimization in the customer service department, resulting in a documented 82% increase in positive customer feedback.

• Resolved data inconsistencies by processing and analyzing large volumes of data, which improved the overall reliability of institutional records.

• Drove customer satisfaction by developing and maintaining strong client relationships, proactively addressing inquiries and resolving issues.

Customer Service Intern

God's Apple City Hospital - Lagos August 2021–November 2021

• Optimized patient workflow by managing all patient inquiries and efficiently coordinating appointment scheduling.

• Maintained regulatory compliance by providing critical administrative support, ensuring accurate documentation and diligent record-keeping for patient files.

• Enhanced customer satisfaction by expertly managing and resolving service-related concerns for patients and visitors.

• Improved operational efficiency by assisting in the seamless coordination of various hospital services and departmental logistics.

SKILLS HIGHLIGHT

• Software Proficiency

• Data Accuracy

• Administrative Management

• Professional Acumen

• Customer & Team Relations

PROFESSIONAL CERTIFICATIONS

• Virtual Assistant – ALX Africa 2024

• Soft Skills – Jobberman 2023

INTEREST AND ACTIVITIES

Humanitarian Services Networking Research Socializing Personal Development Reading and Research Travel and Cultural Exploration Networking and Relationship Building Fitness and Wellness Activities REFEREE

Available on Request

Contact this candidate