United States Medical Center

CHRISTINA WALTERS

*********@*******.*** • 629-***-**** • 2017 Almaville Road, Smyrna, Tennessee 37167 MEDICAID INSURANCE, COMMERCIAL INSURANCE AND WORKMEN'S SPECIALIST

Summary: Highly experienced in the Admin industry, boasting a solid ten years of work in various administrative roles. Proficient in Office Management, adept at organizing, planning, and executing tasks to streamline office operations. Well-versed in the Appeals Process with a keen ability to understand, analyze, and interpret complex legal documents. Expert in drafting Letters of Medical Necessity, exhibiting an excellent understanding of medical terms and the ability to communicate them clearly and convincingly. Equipped with advanced Microsoft Office skills, able to utilize these tools to enhance productivity and efficiency in everyday tasks. Proficient in Business Correspondence, with a solid grasp of professional etiquette in written communication. Exceptional Proofreading skills, ensuring error-free documents and letters while maintaining the highest level of accuracy and attention to detail. Striving to utilize these skills and experience to contribute positively to a dynamic and progressive team. Key strengths:

Office Management • Ordering Supplies • Appeals Process • Letter of Medical Necessity Microsoft Office • Business Correspondence • Proofreading • Employee Coaching • Patient Scheduling Inbound/Outbound Calling • Grammar • HIPAA Compliance • Discretion • Reception • Prior Authorization Insurance Authorization • Customer Service Training PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Vanderbilt University Medical Center 2023 to 2024

Surgery Scheduling Specialist

Schedule Outpatient Procedures

Communicated and interacted effectively with

individuals at all levels of Data Entry Clerk

Dealt tactfully and effectively with difficult patients. Communicated with patients daily.

Communicated information clearly and accurately.

Dealt tactfully and effectively with difficult Surgeons. Easily set up rapport with Doctors, Surgeons and ResidentsAnswered incoming calls, scheduled surgery. Assisted Physicians with inquiries about surgery times. Communicated professionally with upper management and Physicians. Presented a cheerful and helpful manner with customers and colleagues Proven performer with demonstrated ability to gain account loyalty and win preferential treatment. PAUL THE PEST EXTERMINATORS, Smyrna, Tennessee US 1996 to 2015 Office Manager

Communicated and interacted effectively with individuals at all levels of Supervised the preparation of all reports and maintained standard office procedures.

Supervised office personnel ensuring all duties were performed accurately and timely manner to include office operations, purchasing, and fuel reimbursements.

Authorized adjustments and invoiced customers upon completion and made daily deposits. Record all prepared documents Maintained filing system, screened telephone calls, and schedule! CHRISTINA WALTERS *********@*******.*** • 629-***-**** business correspondence and provided clerical and administrative support to Owner Demonstrated ability to set up new accounts, as well as build and keep long term business contacts positions. Proven excellent communication, interpersonal, and organizational Experienced in both customer service and supervisory. Demonstrated ability to set up new accounts, as well as build and keep long term business contacts positions Presented a cheerful and helpful manner with customers and colleagues Proven performer with demonstrated ability to gain account loyalty and win preferential treatment. MEDICAL PRACTICE MANAGEMENT, Nashville, Tennessee 1994 to 1996 Floater, Scheduling for Office visit and Procefures, A/P, A/R, Insurance,Payments and Adjustments Engaged in daily interactions with patients and physicians, maintaining a positive demeanor even in challenging situations.

Built rapport with patients through effective problem-solving and addressing needs via inbound calls. Navigated difficult conversations to find mutually agreeable solutions. Utilized public relations and customer contact skills to obtain feedback and improve service. Established and maintained long-term business relationships, showcasing strong communication, interpersonal, and organizational skills.

CENTRA CARE MEDICAL CENTER, Nashville, Tennessee US 1993 to 1994 Medicaid Insurance, Commercial Insurance and Workmen's Specialist Contacted patients about NSF checks and setup Promissory Note payment arrangements. Resolved problems with patient accounts, insurance companies and collected returned checks. Posted charges and payments to accounts and prepared month end reports. Communicated professionally with Upper Management and Physicians and resolved dissatisfied. Supplied payment information, about Coordination of Benefits and Explanation of Benefits CENTRA CARE MEDICAL CENTER, Nashville, Tennessee US 1991 to 1992 Front Desk Coordinator

Dealt tactfully and effectively with difficult customers. Communicated with customers daily.

Communicated information clearly and accurately.

Committed to the aid and support of others while keeping a cheerful and helpful attitude Built rapport with customers through effective and precise communications. Build rapport and trust quickly with clients and colleagues. Researched accounts, answered questions, and worked with new customers Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.

BAPTIST HOSPITAL, Nashville, Tennessee US 1990 to 1991 Surgery Clerk

Dealt tactfully and effectively with difficult Surgeons. Easily set up rapport with Doctors, Surgeons and ResidentsAnswered incoming calls, scheduled surgery. Assisted Physicians with inquiries about surgery times. Communicated professionally with upper management and Physicians. CHRISTINA WALTERS *********@*******.*** • 629-***-**** Presented a cheerful and helpful manner with customers and colleagues Proven performer with demonstrated ability to gain account loyalty and win preferential treatment. Ren Center, Murfreesboro, Tennessee US 1988 to 1989 Data Entry Clerk

Dealt tactfully and effectively with difficult customers. Communicated with customers daily.

Communicated information clearly and accurately.

Committed to the aid and support of others while keeping a cheerful and helpful attitude. Helped customers with inquiries and supplied all pertinent information answered inbound sales. calls and aided customers with catalog purchases.

PROFESSIONAL CREDENTIALS

Studies - JP Taravella High School

1985 JP Taravella High School

Coral Springs Florida

GPA: B

REFERENCES AS REQUESTED

ACHIEVEMENTS

Recognized for long hours, commitment to customers Mediation and problem-solving skills, Instruct patients and families about care Effective management technical and supervisory

Demonstrated ability to meet the needs of patrons

Attention to detail, professionalism, and follow-up Coordinated appointment schedules and resolved scheduling conflicts

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