Customer Service Retail Sales

Heather Goodyear

Lakeland, FL *****

*******************@*****.***

+1-863-***-****

Authorized to work in the US for any employer

Work Experience

Cashier/customer service

Tractor Supply-Columbia City, IN

June 2023 to August 2025

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service

• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures

• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally

• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed

Server/Waiter

Richards restaurant-Columbia City, IN

January 2023 to July 2025

I sat customers in my section who were ready to have great customer service and ready to eat. I took customers orders on a food ticket.

I delivered my food tickets to the chef who then prepared their food. I then would deliver the prepared food to my customers at their tables. I would also go and check on my customers asking them if everything tasted good and if they needed anything that I could get for them.

After my customers were finished and had left the restaurant I would also buss and clean my tables and have them ready for the next customers ready to sit down and eat. Skills

• Cash register

• Stocking

• Sales

• Customer service

• Retail sales

• Phone etiquette

• Communication skills

• Basic math

• Product demos

• Retail math

• Cash handling

• POS

Certifications and Licenses

Driver's License

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