Customer Service Front End
Resume:
Work History
Sales Mgt
Kristy
Watkins
Contact
Address
Tucson, US, 85710
Phone
*************@*****.***
Skills
Listening Skills
Problem-solving skills
Customer Service
Cash counting
Time Management
File Management
Hospitality services
Complaint resolution
Team Supervision
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Front End Supervisor
Home Depot, 4501 1st Ave SE Cedar Rapids, IA 52402 Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Oversaw employee performance, corrected
problems, and increased efficiency to maintain
productivity targets.
Coached employees and trained on methods for
handling various aspects of sales, complicated
issues, and difficult customers.
Responded to customer concerns with friendly and
knowledgeable service and remedied issues
promptly and effectively.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of
consumer preferences.
Resolved escalated customer complaints with
diplomacy and professionalism, maintaining strong
relationships with clientele.
Handled personnel issues such as attendance
tracking, time-off requests, disciplinary actions fairly. Monitored cash drawers in 16 checkout stations to
verify adequate cash supply.
2016-11 -
2022-01
Office Manager
Champion Exterminating, 1114 Uvalde Rd Houston, TX 77015
Handled sensitive information with discretion,
maintaining confidentiality of company documents
and personnel records.
Coordinated office events and meetings, ensuring
timely execution and optimal scheduling for all
1990-03 -
2016-09
Education
Certifications
Remote Part Time Only
participants.
Provided exceptional customer service when
addressing client inquiries or concerns via phone
calls or email correspondence.
Conducted regular inventory assessments of office
supplies, ordering necessary items proactively to
prevent stock shortages.
Managed vendor relationships, negotiating
contracts for cost savings while maintaining
high-quality services.
Served as a liaison between upper management
and staff members, facilitating open channels of
communication to address concerns or issues
promptly.
Maintained accurate financial records by
reconciling accounts payable/receivable
transactions regularly to ensure balanced budgets. High School Diploma
Crestwood High School - Cresco, IA
1980-05
2018-03 Top Sales
Must be able to work Remotely and Part Time
Contact this candidate