Technical Support Customer Service

SB

SHANNON BAKER

***************@*****.*** 539-***-**** Tulsa, OK 74133

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Drink preparation

Cash handling

Order delivery

Kitchen communication

Answering Inbound Calls

Activation

Billing Questions

Technical Support

Save Team

Customer satisfaction

Conflict resolution

Team collaboration

Product knowledge

Attention to detail

Effective communication

Problem solving

Time management

Apple Barrel Cafe Tulsa

Server

03/2020 - Current

Prepared drinks according to standard recipes.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Handled money transactions accurately while following company procedures for handling cash payments.

Corner Cafe Restaurant Tulsa, Oklahoma

Server

01/2000 - 03/2020

Prepared drinks according to standard recipes.

Communicated effectively with kitchen staff regarding customer allergies or special requests.

Handled money transactions accurately while following company procedures for handling cash payments.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times. West Telecommunications Tulsa, OK

Customer Service Representative

02/1995 - 04/1997

Provided exceptional customer service to ensure customer satisfaction. Resolved customer complaints promptly and efficiently. Maintained a high level of professionalism when dealing with difficult customers.

Assisted customers with product selection, ordering, billing, returns, Summary

Skills

Experience

exchanges and technical support.

Answered customer inquiries via phone, email, and chat. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Daniel Webster High School Tulsa, OK

06/1989

References available upon request.

Education and Training

References

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