Team Lead Customer Service

NARIUM WILLIAMS

North Little Rock, AR *****

Phone: 501-***-**** Email: ***************@*****.***

Professional Summary

Reliable and highly experienced Fixture Installer and Team Lead with over 10 years of field experience in store resets, fixture builds, and retail remodels. Skilled in managing crews, interpreting planograms, and traveling nationwide for high-volume retail installations. Proficient with hand tools, gondola and H-frame systems, and scissor lifts. Known for leadership under pressure, consistent execution, and field-ready availability — currently backed by a 3-member experienced crew ready for immediate deployment.

Work Experience

Apollo – Backup Lead

Sept 2022 – Present

Coordinate with project managers to meet weekly goals

Build and dismantle gondolas and heavy steel displays

Interpret and set store Planograms

Submit daily time sheets and travel as needed

Premier Workforce – Team Lead / Fixture Installer / Merchandiser

June 2016 – Present

Led teams during new store setups and remodels

Built displays, steel fixtures, and Planograms

Submitted payroll and ensured manager sign-offs

Delivered high-quality customer service and completed frequent travel assignments

Private Label Marketing – Retail Merchandiser

Sept 2014 – June 2016

Performed major store resets and Planogram updates

Maintained friendly rapport with store management

Stocked shelves, installed signage, and ensured item accuracy

Atlantic Coast Merchandising – Retail Merchandiser

Mar 2012 – Sept 2014

Handled resets, shelf setup, and Planogram compliance

Ensured high customer service standards

Rent-A-Center – Account Manager

Jan 2010 – Sept 2010

Managed customer accounts and service resolutions

Delivered and installed products in customer homes

Target – Cosmetics Team / Stocker

Feb 2008 – Oct 2009

Processed and stocked merchandise

Maintained UPC compliance and backroom organization

Toys R Us – Stocker / Sales Associate

Oct 2006 – Jan 2008

Assisted customers, maintained floor appearance

Operated as back-up cashier

Community House of Children – Assistant Coordinator

Apr 2002 – Sept 2006

Assisted in child development programs

Maintained records and organized field trips

Education

Pulaski Technical College – A.S. & A.A., Spring 2014

University of Arkansas at Little Rock – Coursework, 1996–1998

Arkansas Adult Education Center – GED, 1996

Awards

Dean’s List – Pulaski Technical College (Fall 2012)

Dean’s List – UALR (Spring 1998)

Top Contributor – Target (March 2009)

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