Customer Service Retail Sales
Resume:
Resume
Design Formatting
Colors
Templates
New Delhi, India 110034
*.*******@******.** / +91-11-555*-****
SUMMARY
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
SKILLS
Cash register operation
POS system operation
Sales expertise
Teamwork
Inventory management
Accurate money handling
Documentation and recordkeeping
Retail merchandising expertise
EXPERIENCE
Retail Sales Associate / ZARA - New Delhi, India 02/2017 - Current Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability. Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
Processed payments and maintained accurate drawers to meet financial targets. Barista / Dunkin’ Donuts - New Delhi, India 03/2015 - 01/2017 Upsold seasonal drinks and pastries, boosting average store sales by 1500 weekly. Managed morning rush of over 300 customers daily with efficient, levelheaded customer service. Trained entire staff of 15 baristas in new smoothie program offerings and procedures. EDUCATION AND TRAINING
Diploma in Financial Accounting 2016
Oxford Software Institute & Oxford School of English - New Delhi, India LANGUAGES
Hindi: Native speaker
English: C2
Proficient
Bengali: B2
Upper-intermediate
DA DIYA AGARWAL
DA
DIYA AGARWAL
*.*******@******.** +91-11-555*-**** New Delhi, India 110034 Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Cash register operation
POS system operation
Sales expertise
Teamwork
Inventory management
Accurate money handling
Documentation and recordkeeping
Retail merchandising expertise
Experience
ZARA New Delhi, India
Retail Sales Associate
02/2017 - Current
Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
Processed payments and maintained accurate drawers to meet financial targets.
Dunkin’ Donuts New Delhi, India
Barista
03/2015 - 01/2017
Upsold seasonal drinks and pastries, boosting average store sales by 1500 weekly.
Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
Trained entire staff of 15 baristas in new smoothie program offerings and procedures.
Education and Training
Oxford Software Institute & Oxford School of English New Delhi, India Diploma in Financial Accounting
2016
Languages
Hindi: Native speaker
English: C2
Proficient
Bengali: B2
Upper-intermediate
DIYA AGARWAL
New Delhi, India 110034
*.*******@******.**
SUMMARY Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. SKILLS • Cash register operation
• POS system operation
• Sales expertise
• Inventory management
• Accurate money handling
• Documentation and recordkeeping
EXPERIENCE RETAIL SALES ASSOCIATE, 02/2017 - Current ZARA, New Delhi, India
Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
•
Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
•
• Processed payments and maintained accurate drawers to meet financial targets. BARISTA, 03/2015 - 01/2017
Dunkin’ Donuts, New Delhi, India
• Upsold seasonal drinks and pastries, boosting average store sales by 1500 weekly. Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
•
Vishal Jayantilal_Joshi_Resume More Options
Download
Spell C
+ Add
1 Hea
2 Sum
3 Skill
4 Exp
5 Edu
6 Lang
VISHAL JAYANTILAL JOSHI
SUMMARY
Seeking a career that is more innovative and interesting and job that gives me
opportunities to learn and enhance my skills and strengths in conjunction with company
EXPERIENCE
[BANCASSURANCE], 07/2022 - Current
[HDFC ERGO GIC] - Mumbai, India
Managed various roles within the same vertical to support operational efficiency
1. BUSINESS SUPPORT CENTER TEAM (BSC) –
2. SME BUSINESS PRODUCTS –
3.HDFC BANK BM SUPPORTS –
4.Retention OPS -
Handled Pan-India operations for HDFC Bank employees under the BSC team.
•
Provided an exclusive 80% discount quotation for HDFC Bank employees only.
•
Providing end to end resolution for all quotation related request of motor product with 80% discount on OD / Add-on-rate.
•
Tracking all system related issues for motor products and provide resolution to all stake holders.
•
Efficiently managed Pan-India HDFC Bank employee queries, ensuring timely and error-free solutions, co-ordinate with concern Branch and central team for policy issuance on TAT .
•
Managed operational responsibilities in BOSG and COSG, including inward document handling, proposal preparation, and policy issuance.
•
Prepared BGR Commercial and Industrial quotations in coordination with the underwriter
•
Collaborated with underwriters to deliver comprehensive insurance quotations across various product lines.
•
• Organized product-related meetings in collaboration with underwriters Prompted low-performing branches to resume and contribute to business generation.
•
Engaged underperforming (sleeping) branches to initiate and drive business activities.
•
Initiated daily interactions with bank teams to drive consistent business generation.
•
Handled customer retention by addressing policy cancellation requests and providing effective resolutions
•
Focused on retaining customers by mitigating policy cancellation risks through proactive engagement.
•
Maintained a daily customer retention rate of 75% to 80%, meeting or exceeding set targets.
•
[ICC CEC], 12/2020 - 05/2022
[ICICI LOMBARD GIC] - Mumbai, India
Role: ( BACK END CRT CUSTOMER RELATIONSHIP MANAGER)AS – BAND VA Handling MD escalation on call resolution within TAT, Listen actively to the customer, Empathize with their concerns, Acknowledge the issue and taking prompt action on customer query at priority base co- ordinate with concern team for resolution end to end.
•
Investigate the complaint to understand the root cause, and finally, resolve the issue with a satisfactory solution.
•
Taking Follow-up to ensure customer satisfaction and prevent future occurrences
•
CONTACT
Address: Mumbai, India 400075
Phone: 981-***-****
Email: *****************@*****.***
SKILLS
• Relationship building
• Teamwork and collaboration
• Effective communication
• Problem solving
• Adaptability to change
Terms & Conditions Privacy Policy Contact Us
Achieved key performance indicators (KPIs) with exceptional performance and consistent excellence.
•
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
•
CEC Role (Customer Experience Centre) – As a M1 As, 11/2019 - 07/2020
[Kotak Mahindra Bank Limited] [OCC CEC] - Mumbai
Selling General Insurance, Life Insurance, SIP, and Personal Loan & Credit Card to The existing customer.
•
Consistently achieving the core Key Result Areas (KRAs) set by team manager.
•
Generating new business opportunities through client referrals and existing customer relationships.
•
• Completed day-to-day duties accurately and efficiently. Contributed innovative ideas and solutions to enhance team performance and outcomes.
•
EDUCATION AND TRAINING
Commerce-M.com, 06/2022
MUMBAI UNIVERSITY - MUMBAI
Commerce - B.COM, 06/2019
MUMBAI UNIVERSITY - MUMBAI
LANGUAGES
Hindi: First Language
English: A1
Beginner
Marathi: A1
Beginner
Contact this candidate