Service Delivery Team Member
Resume:
CV OF: MBUSO DAVID MNISI
**********@*****.***/ ******@****.***.**
Summary
Professional team member that plan, organize, lead projects and teams in defining and implementing an overall programme or strategy in accordance with agreed principles and standards of the company.
A professional incumbent that has the ability and agility to manage projects and programs, align teams, drive results and optimize efficiencies across all areas of service delivery / operations. A fast multiple learner willing to put an extra effort in any assigned initiative.
Organized Administrator with 8 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Skill Set
•The ability to organize, plan and monitor programs and projects
•Communications skills (written and verbal)
•Financial management of the office
•MS Office packages
•Knowledge of SAP
•Customer service care and management
•Knowledge of King III and IV
•Organise, arrange and facilitate information sessions, training workshops and refresher workshops on the Performance Management System, including drawing up performance agreements and development plans.
•Project management
•Knowledge of Companies Act
•Excellent verbal, written and facilitation skills along with well-developed presentation
skills
•Innovative thinking
•The ability to organise and motivate others, some of whom may be in more senior positions.
•Knowledge of corporate governance requirements and Local government regulations and policies.
•The ability to build effective relationships with other management performing functions, such as the functions concerned with stakeholder management, business, community and other institutions.
•Policy and procedure modification
•Documentation and control
•Budget adherence
•Contract negotiations
Experience
Manager Business Development – 09 /2012 to date
Mvuleni Crystal Water, Middelburg
•Develop project concepts and maintain optimal workflow.
•Work with senior developer to manage large, complex design projects for our clients
•Carry out quality assurance tests to discover errors and optimize service delivery
•Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
•Created, prepared, and delivered reports to various departments.
•Updated reports, managed accounts, and generated reports for company database.
•Report writing on all departmental programs.
•Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
Managing Partner: Administrative Officer – 02 /2010 to 2011
On Point Business Solutions, Middelburg
•Handling and circulating all correspondences to the relevant departments (hard and electronic copy).
•Managed office with 12 permanent staff, 4 interns and 2 volunteers.
•Performing financial management of the unit.
•(Acting Capacity)
•Directed operations, planning, and administration of city departments.
•Attended public forums, events and informal meetings.
•Signed contracts, ordinances and other official documentation to execute orders of office.
•Kept up with news on daily basis to stay informed about local, regional, national and international events
Plant Operator and Sorter
Middelburg Ferrochrome: – 06 /2005 to 08 /2010
•Consistently applied Safety & Health principles in all team interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities.
•Visited allocated areas regularly and inspecting plant equipment behaviour and condition to ensure equipment functionality
•Provided advice in all operational related matters and ad hoc jobs to all concerned parties in a pro-active manner aligned with best practices and within agreed upon timeframes to avoid possible problems and uplift competence base.
•Inspected and monitored plant equipment to ensure safety and production standards compliance.
•Reported production and equipment deviations, abnormal and high-risk conditions and logging them on the mine suite.
•Cleaned of all safety signs and equipment to ensure that they are visible, legible and fit for use
•Sorting of collected spillage material, and dumping at designated to prevent contamination and pollution
•Assisted with equipment preparation for Maintenance work
•Performed minor mechanical work and routine equipment maintenance.
•Adjusted and maintained plant equipment for safety and performance.
•Adhered to EPA and OSHA regulations.
•Monitored flows, pressures, chemical feeds levels, and water quality indicators.
Experience
Electoral Democracy Educator – 03 /2000 to 03 /2005
IEC: Independent Electoral Commission
•Motivate learners about their civic right to vote
•Increase the number of new registrations
•Build awareness programs about the importance of voting.
•Chose materials and developed lesson plans to enhance skills for individual students.
•Built relationships and communicated with parents to provide best learning environment for children.
•Developed and implemented engaging lesson plans to keep learner attention.
•Monitored student progress and adjusted instruction to meet individual needs.
Education
Customer Services Care Training – 06/2012
Unisa – 02 /2017 to 12 /2017
Certificate in Cultural Policy Management (NQF 5)
Wits Business School – 01 /2018 to 10 /2019
Certificate in Executive Development Program (NQF 7)
Summit Training Institute – 04 /2019 to 12 /2019
Certificate in Municipal Governance Programme (NQF 5)
Richfield Graduate Institute of Technology – 01 /2018 to 06 /2022
Diploma in Local Government Management and Administration (NQF 6)
References
•Mathwes Mlotshwa, Chief Executive Officer, 072-***-****, Mvuleni Crystal Water
•Floss, Enviro Aggregates, 013*******, Middelburg Ferrochrome • Mr. Sipho Nkosi, Manager, 076*******, On Point Business Solutions
•Elvis, Ngcobo, Area Project Co-ordinator, 013-***-****, 7033, IEC:
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