Customer Service Representative

Location:

Phoenix, AZ

Posted:

October 22, 2025

Contact this candidate

Resume:

Taurean Gray

480-***-****

**********@*****.***

Goodyear, AZ 85338

Summary

My objective is to obtain gainful employment. I work well under pressure and I can adapt to change.

Work experience

CSR - Customer Service Representative/ Warehouse worker/ Supervisor

Owner/operator

UberEats

April 2024 -

●Deliver orders to customers in a timely manner.

●Good time management.

●Good customer repore.

●Work well under pressure and can adapt to change.

Lead - Sanitation

Factor

October 2023 to April 2024

●Cleaned and work areas for food prep and production.

●Pallotized cardboard to compactors for shipping to recycle.

●Trained workers on how to operate compactor machines.

Supervisor - Hospitality

Pritchard Sports Entertainment Group

March 2023 to October 2023

●Made sure workers kept bathrooms, concourse, suites, and food court areas clean and stocked with supplies for guests.

●I supervised the suite level for hospitality at Chase field.

●Dispatched calls clean up and trained workers.

●Operated cleaning machines.

●Expert in guest service.

CSR - Customer Service Representative

Albertsons Companies - Phoenix, AZ

October 2022 to March 2023

●Take initiative to make independent decisions regarding customer issues.

●Responsible for problem resolution including identifying and diagnosing customer issues and inquires.

●Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence.

●Applies technical skills in using standard software relevant to Support Center industry.

●Provides first level assistance with detailed PC and mobile device troubleshooting

●Key interpersonal skills in alignment with Safeway's Customer Service Standards.

●Help desk trained .

●Chat trained

●email trained

●Assisted customers with a warm and professional attitude

●Answered general questions

●Answered calls from customers

●Resolved customer information and complaints

Retirement Plan Specialist

Bank of America - Phoenix, AZ

May 2022 to October 2022

Taking inbound calls assisting external clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries.

●Performed data entry for customer information

Customer Service Representative

Bakkt - Scottsdale, AZ

October 2021 to March 2022

Taking inbound calls supporting multiple bank customers that have accrued enough reward points to purchase product (apple, niche). The calls are about tracking the shipment, cancelling the shipment, refunding reward points, shipment arrived damaged, help on the website buying product.

It is a yes environment, yes we can cancel, yes, we can refund your reward points

Retirement Specialist 2

Randstad - Phoenix, AZ

May 2021 to October 2021

Inbound calls for retirement claims handling 75 - 100 calls daily

Uses dual monitors to toggle applications, research accounts and critically think

Assists with people’s 401 Ks from waitresses to CEOs and everything in between

Customer Service Representative 1,2 and 3

Albertsons companies - Phoenix, AZ

August 2018 to October 2020

●Take initiative to make independent decisions regarding customer issues.

●Responsible for problem resolution including identifying and diagnosing customer issues and inquires.

●Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence.

●Applies technical skills in using standard software relevant to Support Center industry.

●Provides first level assistance with detailed PC and mobile device troubleshooting

●Key interpersonal skills in alignment with Safeway's Customer Service Standards.

●Help desk trained .

●Chat trained

●email trained

●Take supervisor calls

●Supervisor box trained

●Assisted customers with a warm and professional attitude

●Answered general questions

●Answered calls from customers

●Resolved customer information and complaints

Office Assistant

Eldorado Mphasis (Contract) - Phoenix, AZ

January 2018 to June 2018

multiple phone line system greet clients schedule appointments generate emails to clients use of basic office equipment, computer, copy machine, fax machine. handled multiple phone calls throughout the day and remain positive and pleasant when dealing with clients.

Copying, scanning and linking office documents to database

Provide administrative and secretarial support. sorting and scanning incoming and outgoing mail general office assistance

Perform other duties as requested or required. light cleaning

CSR - Customer Service Representative

TransPerfect Remote Interpreting (Contract) - Tempe, AZ

October 2017 to January 2018

Answer inbound calls about legal claims.

Answer questions via chat/email

Customer Service Rep 1

McKesson (Contract) - Scottsdale, AZ

October 2016 to September 2017

Enroll patients into discount medical programs. In order for patients to receive their medications at an affordable cost

Reported any potential adverse events as well as any product that was not working properly

Terminated cards if patients were not eligible for reward program's

Under immediate supervision, functions as primary customer contact by receiving calls, letters and faxes from customers concerning routine account or distribution irregularities for patient assistance programs. Investigates problems using computer systems, databases and established procedures.

Contacts customers with solutions, obtains further information or triages call to appropriate party. Works within established departmental guidelines.

Claims Intake Specialist

Cigna (Contract) - Phoenix, AZ

April 2015 to September 2016

Responsibilities

Answer inbound calls regarding cigna disability claims..

Take claims for short and long term disabilities

Start process for fmla accounts

CSR

Target.com (Contract) - Tempe, AZ

November 2014 to March 2015

Responsibilities:

●Answer inbound calls regarding target.com guests purchases

●Helping guest take orders

●Respond to inquiries and questions, handle complaints, troubleshoot problems and provide information.

●Resetting guest passwords

●Enabling guest accounts

●Entered info in the crm database

Customer Service Representative

General Dynamics Information Technology (Contract) - Phoenix, AZ

May 2012 to September 2014

Responsibilities:

●Answer inbound calls,helping customers with their fafsa applications for college

●Helping customers via chat and email.

●Checking customers pin status and loan status.

●Respond to inquiries and questions, handle complaints, troubleshoot problems and provide information.

Customer Service Representative

Ross - Goodyear, AZ

November 2011 to March 2012

Responsibilities:

●Checked to ensure that appropriate changes were made to resolve customers problems.

●Kept records of customer interactions and transactions,recording details of

●Inquiries,complaints,and comments,as well as actions taken.

Sales Analyst

Capital Processing Network - Scottsdale, AZ

June 2010 to January 2011

Responsibilities:

●Sold products to business and industrial establishments and individuals for manufacturers

●Distributor at sales office,store,showrooms,and customers place of business.

●Sold credit card merchants b2b

Education

West Phoenix High School

Skills

Microsoft Office (10+ years)

Microsoft Excel (2 years)

CRM Software (2 years)

Live Chat

Desktop Support

Customer Service Skills (10+ years)

Data Entry

Help Desk

Microsoft Word (10+ years)

Customer Service (10+ years)

Salesforce.Com (3 years)

Experience

2005–2006 MCI Chandler, AZ

Account Representative

●Meeting or exceeding corporate requirements for sales objectives through identification of customer needs and recommendation of telephone product and services to accommodate same.

●Established and assessed customer credit information.

●Interacted with other departments and telecommunications customers by telephone, in writing or via system to implement new communication systems or resolve disputes and problems.

●Operated a computer terminal, including accessing multiple systems to establish, update, retrieve customer service data while simultaneously negotiating with customers and/or company employees.

●Met or exceeded deadlines that satisfy customer requirements and needs promptly, accurately and pleasantly, realizing that some customers may be irate.

●Completed clerical activities associated with collection of overdue bills and referral of accounts to collection agents.

●Conducted over the phone customer training and providing sales fulfillment material to the customer.

●Wore a headset all day.

Contact this candidate