Customer Service Data Management

Brandy King

Customer Service & Data Management Professional

Phoenix, AZ 480-***-**** ************@*****.*** Professional Summary

Detail-oriented and reliable professional with a strong background in customer service and data management. Currently pursuing a Bachelor of Arts in Psychology at the University of Arizona Global Campus. Recognized for accuracy, organization, and efficiency in handling sensitive information. Demonstrates the ability to multitask, meet deadlines, and maintain confidentiality in fast-paced environments. Core Skills

Data Entry & Record Keeping • Microsoft Excel, Word, & Outlook • Typing Speed & Accuracy • Time Management & Organization • Confidentiality & Data Protection • Customer Service & Communication • Attention to Detail • Team Collaboration • Problem Solving • Adaptability in Fast-Paced Settings Professional Experience

Customer Service Associate ModivCare Solutions – Phoenix, AZ April 2020 – December 2023

• Scheduled and managed transportation reservations for members’ medical appointments.

• Resolved transportation and scheduling issues with professionalism and efficiency.

• Collaborated with team members to improve accuracy and streamline workflows.

• Maintained confidential member information in compliance with HIPAA standards. General Laborer Abacus Staffing – Phoenix, AZ

September 2016 – August 2018

• Completed warehouse and light industrial assignments with accuracy and attention to detail.

• Performed order picking, packaging, and documentation tasks efficiently.

• Contributed to productivity goals through teamwork and adherence to safety protocols. Cashier Kroger – Warner Robins, GA

September 2010 – April 2012

• Processed cash, credit, and check transactions accurately.

• Delivered excellent customer service and maintained a clean, organized work area.

• Assisted with stocking and organizing merchandise to support store presentation goals. Education

Bachelor of Arts in Psychology (In Progress)

University of Arizona Global Campus

Expected Graduation: TBD

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