Data Entry Customer Service

PROFILE SUMMARY

ABU HASSAN

QUEENS, NY ***** +1-929-***-**** ******.*******@*****.***

https://public.tableau.com/app/profile/abu.hassan1795/vizzes Detail-oriented Data Entry Specialist experienced in managing and verifying data with a strong foundation in MS Office. Adept at preparing and organizing clinical documents with precision while ensuring data accuracy through thorough reviews. Demonstrates excellent communication and independent work skills to support smooth operational and customer service functions. TECHNICAL SKILLS

• Languages: Python, SQL

• Tools: MS-Excel, Google Sheets, Tableau, Jupyter Notebook, Google Collab

• Big Data: Google BigQuery

• Data Visualization/ BI: Tableau, Looker, OpenAnalyst

• RDBMS: MySQL

• Operating Systems: Windows, Mac OS

• Version Control: Git, GitHub

• Data & ETL: PySpark, Azure Cloud

• Others: MS Office, Outlook, Eclipse, WordPress

EXPERIENCE

LA PARRILLA, LA COSECHA XVI LLC May 2024 - Mar 2025 PREP COOK GEORGIA, UNITED STATES

Prepared ingredients for line cooks to use in the dishes they were making.

• Chopped vegetables into various sizes and shapes, and cut meats and other ingredients with precision.

• Portioned ingredients into appropriate sizes for use in dishes.

• Marinated meat and prepared sauces and dressings.

• Prepared salads and salad dressings.

• Cooked dishes including sauces and dressings.

INSIGHT INSTITUTE OF LEARNING Feb 2015 - Aug 2022

DEPUTY DIRECTOR DHAKA, BANGLADESH

Directed smooth operations across all departments while ensuring accurate documentation and record-keeping using MS Office tools.

• Managed the purchasing process for all campus materials, maintaining organized records and data entries for inventory control.

• Oversaw the distribution process, collaborating internally and externally to ensure accurate channeling and documentation of materials.

• Handled all financial transactions with diligence, maintaining detailed records and verifying data accuracy.

• Utilized accounting software Tally for best practice financial record maintenance and documentation.

• Collected and documented quality monitoring results, inputting and verifying data in spreadsheets to recommend continuous improve- ments.

• Prepared and organized documents for local and international tender bids, ensuring all data entries were complete and accurate.

• Developed sales strategies aligned with the company portfolio, profits, and strategic plans, while preparing supporting documentation for review.

• Implemented area goals, objectives, and plans in coordination with academic units and campus operations, ensuring organized data tracking.

• Served as a faculty member for the computer department, supporting technical documentation and data management.

• Completed additional duties as assigned by the Managing Director or other campus officials, maintaining accurate records and timely data entry.

• Coordinated the maintenance and documentation of the newly established Foreign University Branch campus, ensuring data accuracy and proper record keeping.

• Assisted with the launch of CANADIAN INTERNATIONAL INSTITUTE by preparing and verifying clinical and academic documents for accuracy.

• Coordinated relationships with local and international organizations such as Pearson Edexcel Bangladesh, University Grants Commis- sion (UGC), and the Ministry of Posts, Telecommunications and Information Technology, ensuring all communications and records were accurately maintained.

• Arranged seminars, conferences, and programs by preparing detailed, accurate documentation for guardians, students, and partners.

• Prepared Expressions of Interest (EOI) and submissions for international ICT tender bids, ensuring all data entries were complete and met standard procedures.

CK MORGAN LTD. May 2014 - Jan 2015

CUSTOMER SERVICE OFFICER LONDON, UNITED KINGDOM

• Receive, count and verify all incoming parcels.

• Rely on instructions and pre-established guidelines to perform the functions of the job.

• Maintain the highest level of customer care while demonstrating a friendly and co-operative attitude.

• Satisfying customer demands in a high-volume environment. MCDONALD'S RESTAURANT LTD. Aug 2005 - Dec 2006

CUSTOMER SERVICE OFFICER LONDON, UNITED KINGDOM

• In everyday communication with high authority

• Provide standard service to the customers

• Reconciliation of cash tills

• Maintenance of machines

• Carry-out roasters for crew members

STANDARD CHARTERED BANK Jan 2005 - May 2005

CREDIT SUPPORT OFFICER DHAKA, BANGLADESH

• Check the applications and documents submitted for Auto loan

• Assess the strength of the Bank Statement of the customer

• Manage documentation for the Auto loan.

GRAMEEN PHONE LTD. Jun 2002 - Nov 2002

SOFTWARE DEVELOPER (INTERNSHIP) DHAKA, BANGLADESH

• Design, develop and implement systems that keep all necessary information regarding roaming partners of GrameenPhone

• Generate reports based on management queries

• Provide reports for the employees and administrator of roaming department

• Supporting the servers for the roaming partners of GP for sharing information and different types of decision

• Used Java Servlet, Apache Server, Microsoft Access and Dreamweaver. EDUCATION

UNIVERSITY OF SUNDERLAND

Master of Business Administration, Management

2015

ICON COLLEGE OF TECHNOLOGY AND MANAGEMENT, LONDON, UK BTEC Advanced Professional Diploma (Edexcel Level 7), Management Studies 2006

INDEPENDENT UNIVERSITY, BANGLADESH

Bachelor of Science, Computer Science

2002

PROJECTS

Airbnb NYC Dashboard

• Developed an interactive "Airbnb NYC Dashboard" using Tableau.

• Visualized Geographic Distribution of Listings/Prices, Growth and Fluctuation in Reviews, Review Volume Varies by Neighborhood and Room Type, significant Host Activity.

Decoding Contact Center Performance: Global Footprint, AI, and Growth

• Build an interactive dashboard using Tableau to analyze Global Contact Center Insights.

• A Deep Dive into Profit, Investment, and Strategic Drivers Across US & European Markets. Customer Purchase Analysis Dashboard – Tableau & SQL

• Developed an interactive Tableau dashboard to analyze customer spending behavior, utilizing SQL for complex data extraction and Excel for preprocessing.

• Visualized RFM (Recency, Frequency, Monetary) segments, providing actionable insights for targeted marketing campaigns and customer retention strategies.

• Presented findings to stakeholders to inform business decisions. Comparative FIFA World Cup Analysis Dashboard – Tableau & Google Sheets

• Designed and built a compelling Tableau storytelling dashboard comparing key statistics, team performance, and trends across two FIFA World Cups.

• Utilized Google Sheets for data extraction, cleaning, and preparation.

• Created targeted visualizations for football enthusiasts, highlighting interesting insights and narratives from the data. ETL Pipeline with PySpark & Azure

• Engineered a robust PySpark ETL pipeline to efficiently clean, transform, and load diverse CSV datasets into Azure Cloud.

• Automated data ingestion and processing workflows using Python, resulting in a 40% reduction in weekly report generation time.

• Ensured data integrity and scalability for large-scale data handling. CERTIFICATIONS

• Google Licenses & Certifications on the Fundamental of Digital Marketing.

• Training on the topics "7 Habits of Highly Effective People" - Dhaka, Bangladesh.

• Workshop on the topics “Switch-On-Delight”– Dhaka, Bangladesh.

• Seminar on the subject “9 Habits of highly successful customer support professionals” – Dhaka, Bangladesh.

• Training on "New Hire Training - Psychology of Customer Service” – Dhaka, Bangladesh.

• Thesis paper on Impact of Quality Culture & Organizational Performance: A CASE STUDY OF SAINBURY'S – England, United Kingdom.

• Completed Live-in-Field Experience Course – Rural Development Academy (RDA), Bogra, Bangladesh. LANGUAGES

• English (Fluent)

• Bengali (Fluent)

• Hindi (Fluent)

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