Customer Service Inventory Management

DONNA JACKSON

323-***-**** ***********@*****.*** Fontana, CA linkedin.com/

PROFESSIONAL SUMMARY

Dynamic professional with extensive experience in customer service at Veterans Association, excelling in problem-solving and effective communication. Proven track record in logistics and inventory management as a Logistics Specialist at UPS Inc., enhancing operational efficiency. Adept at team collaboration and behavioral assessment, committed to delivering exceptional support and service.

KEY SKILLS

Customer service expertise Effective communication Team Collaboration Problem solving Remote desktop services and support Behavioral assessment Cognitive behavioral therapy Support resource identification Warehouse logistics Inventory management Shipment tracking Organizational skills

WORK EXPERIENCE

Remote Customer Service Specialist Veterans Association Redlands, CA August 2023 – October 2024

Answered incoming calls from customers seeking assistance with product or service-related issues.

Provided excellent customer service through active listening and problem-solving techniques.

Implementing policies and procedures relating to security, stock control and customer service.

Warehouse Worker Target Distribution Center Fontana, CA April 2022 – July 2023

Maintained a clean and organized warehouse environment for safety compliance.

Assisted team members in packing orders for timely shipment to retail locations.

Operated scanners, computers, and other equipment to track orders.

Operated forklifts to efficiently transport goods within the distribution center.

Used pallet jacks to move items to and from warehouse locations.

Loaded and unloaded trucks, ensuring accurate placement of products.

Logistics Specialist UPS Ontario, CA July 2019 – January 2022

Coordinated logistics related tasks such as shipment tracking, transportation arrangements.

Managed inventory levels using warehouse management systems.

Resolved shipping discrepancies through effective communication with stakeholders.

Analyzed shipping routes to minimize transit time and costs.

Sales Associate Dollar Tree Fontana, CA July 2017 – July 2018

Greeted customers and provided exceptional customer service.

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Collaborated with team members to maintain store organization and cleanliness.

Educated customers on product features and benefits to enhance shopping experience.

Answered incoming telephone calls to provide store, products and services information.

Assisted in inventory management and product restocking processes.

Behavioral Interventionist Los Angeles Unified School District Encino, CA July 2007 – July 2016

Assisted in developing Individual Education Plans for school-aged children with disabilities or special needs according to educational guidelines set forth by state laws.

Organized social activities to help patients apply new skills in public settings.

Implemented therapeutic techniques to promote positive behavior changes.

Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.

Identified community resources that could provide additional support services for clients and their families.

Office Clerk Security Network Inglewood, CA January 2000 – March 2005

Organized files and maintained documentation for efficient access and retrieval.

Utilized office software to prepare reports and presentations for management review.

Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.

Collaborate with security personnel to report and document any unusual activities or incidents.

Assisting with background checks and maintaining records related to security clearances and personnel.

EDUCATION & CERTIFICATIONS

CERTIFICATE IN AUTOMATED OFFICE TECHNOLOGY TRADE TECHNOLOGY COLLEGE LOS ANGELES, CA 2007 – 2008

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