Customer Service Los Angeles

SHERA SMITH

Apple Valley, CA ***** Tel. No: 323-***-**** *****.*****.*@*****.***

SUMMARY

Dedicated and detail-oriented customer service professional with extensive experience in delivering exceptional service, managing client relationships, and ensuring satisfaction. Ability to handle high-pressure environments, manage operations efficiently, and provide personalized support. Strong background in hospitality, retail, caregiving, and entrepreneurship with a commitment to excellence and continuous improvement. EXPERIENCE

• Hair Stylist

Freelance – Apple Valley, CA – April 2018 - Present

- Provide personalized hair care services to a diverse clientele, improving client retention by 85%.

- Manage appointments, client communications, and scheduling through digital platforms, enhancing operational efficiency.

- Develop strong client relationships through tailored consultations, resulting in consistent repeat business.

- Maintain up-to-date knowledge of hair trends, styling techniques, and product usage.

- Handle financial transactions and manage business operations independently.

• Caregiver

In-Home Support Services – Los Angeles, CA – April 2016 - 2019

- Delivered compassionate care to disabled/elderly clients, by assistance with daily living activities/medication.

- Enhanced comfort and quality of life through personalized care routines and schedules.

- Managed household tasks such as meal preparation, errands, and light housekeeping.

- Communicated regularly with healthcare providers and family members to ensure optimal care.

- Maintained accurate records, contributing to a 100% compliance rate with IHSS standards.

• Lemonade Restaurant

Hospitality – Manhattan Beach/West Los Angeles, CA – 2014 - 2015

- Provided high-quality customer service in a fast-paced environment, serving over 200 customers daily.

- Cross-trained in multiple roles as cashier, food preparation, and hospitality, ensuring operational flexibility.

- Collaborated with team members to improve service speed by 30% during peak hours.

- Managed cash transactions and reconciliations with 100% accuracy.

- Maintained high standards of cleanliness and food safety.

• Elegant Women's Boutique

Front Desk Administrator – Los Angeles, CA – 2005 - 2006

- Processed customer purchases and returns, ensuring efficient transactions and positive experiences.

- Maintained accurate inventory records, reducing stock discrepancies by 20%.

- Assisted customers with product selection, contributing to a 15% increase in sales.

- Trained new employees on store policies and customer service standards.

- Managed daily cash flow, including balancing registers and preparing bank deposits.

• AM/PM Arco

Register Clerk – Los Angeles, CA – 2004 - 2005

- Delivered prompt and courteous service to all customers, increasing customer satisfaction scores.

- Managed cash handling with zero discrepancies.

- Restocked merchandise efficiently, maintaining optimal inventory levels. SKILLS

- Inventory Management - Customer Service/Client Relations - Attention to Detail - Data Entry - Adaptability

- Safety Compliance - Team Collaboration - Training/Leadership - Problem Solving - Cash Handling CERTIFICATIONS

- Class C Driver’s License - Hair Colorist - Courageous Citizen Award - People Management Skills EDUCATION

- Manual Arts High School - Los Angeles, CA - June 2023

- Cosmetology License – Anticipated 2026

REFERENCES

Available upon request.

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