Office Assistant General
Resume:
Keisha Coufal
Olathe, KS *****
******.******@*******.***
I am a hardworking individual who has the desire to succeed. I have experience in clerical work and love to multitask. I enjoy working with others and efficiently work alone. I am seeking a position where I can use my skills and give my best to my employer.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Scheduler/ Expeditor
Broderson Manufacturing Corporation-Lenexa, KS
March 2022 to Present
Answer phones and greet visitors. Input data into Epicor software. Receive materials off of purchase orders. Correct pricing of materials received based off of invoices. Create and close crane jobs. Update breakpoints and minimum purchase quantities for buyers. General office duties including emailing, scanning, printing, and filing. Distribution of daily mail. Expediting of materials for buyers with problem suppliers. Updating daily management data and boards. Verifying jobs on assembly line to maintain accuracy of schedule and material needs. Create professional relationships with suppliers. Residential Service Admin
Teague Electric Construction-Lenexa, KS
September 2021 to February 2022
Perform daily invoicing of service calls. Assist customers with questions on billing, service calls, and scheduling questions. Schedule appointments using google docs and computer ease schedule board. Assist supervisor with bid work and scheduling. Assist technicians with service call questions and travel requirements. Print off service work orders and assign service calls for technicians. Manage dispatch board and phone for service technicians.
Billing Associate
Allen Capital Group-Grand Island, NE
January 2019 to November 2021
Process monthly fee pull using a balancing system between Excel spreadsheets, Salesforce, and Orion. Accounting for all new accounts making sure all billing processes correctly. Record keeping all additional exceptions in billing. Preparation of new trust documents. Meeting with new trust clients and signing documents with clients. Assisting clients with updating accounts, vehicles, and personal property to trust. Record keeping asset listing for trust client appointments. Processing checks, daily mail, and packages received. Daily communication via email and Microsoft Teams. Answering incoming calls and clients questions.
Retirement Specialist
Principal Financial Group-Grand Island, NE
December 2016 to January 2019
Holding a series 6 licenses able to assist participants with investments in retirement accounts. Assist participants with making sure they are on track and saving for retirement. Office Assistant
Grand Island Abstract Title & Escrow-Grand Island, NE March 2016 to December 2016
Grand Island, Nebraska
Work with office staff to provide a smooth closing transaction. Place the initial title insurance order. Type and send title reports. Process new construction draws and disperse funds to contractors. Verify lender information and attain loan information. Send out recording information to surrounding counties. General office duties which include answering a multi-line phone system, copying, faxing, and computer work. Engagement Specialist
Mid Plains Behavioral Health Center-Grand Island, NE September 2014 to March 2016
Grand Island, Nebraska
Work with the patients to create a positive experience. I assist the finance department by receiving copays and payments from patients and insurance companies. Interact with patients to confirm or reschedule upcoming appointments. Distribute monthly statements to patients at scheduled appointments. Work with patients to set up payment plans on outstanding balances and high deductibles. Provide assistance to new patients while they are filling out paperwork and computer work. Scheduling patient's appointments and setting up with new services within the office. Prepare the next day schedule and paperwork. General office duties which include answering a multi-line phone system, copying, faxing, and computer work. Perform opening and closing duties based off of schedule. Office Assistant
T&E Cattle-Grand Island, NE
August 2014 to November 2014
Grand Island, Nebraska
Helped with accounts payable and receivable. Input previous day lot data information into the computer system. Distributed the daily mail. General office duties which includes answering phones, data entry, copying and filing. Test the incoming corn moisture percentage and quality. Record weights for commodities and distribute the copies accordingly. Input commodities information into computer database and spreadsheets for proper payments.
Retail Sales Associate
Z Wireless-Grand Island, NE
September 2012 to December 2013
Help to build business and develop a good reputation for store by providing attentive, helpful, and friendly service to customers. Also responsible for creating and maintaining a continuous relationship with customers after the point of sale by following up with them on a regular basis. Meeting or exceeding all assigned sales and performance goals. Sell wireless products and services. Engage in discussion with customers, asking questions and listening intently in order to make the best recommendations for their wireless needs. Follow up with customers through the use of thank you cards, phone calls, etc. in order to ensure satisfaction. Handle all customer service issues in a timely and professional manner Office Assistant
Hot Shots By Hollie Photography Studio-Grand Island, NE February 2010 to February 2011
with scheduling appointments, pre-consultations, placing orders and other basic customer service duties. Maintain client and vendor files electronically through QuickBooks software. Maintain customer database in Excel format for mailings and emails. Design quarterly newsletters and website. Studio Manager
Picture Me Portrait Studios-Kearney, NE
October 2007 to May 2009
with appointment scheduling, photography needs, placing orders and other customer service needs through phone or in person. Supervised portrait artists during photo shoots. Provided training to new hires in the studio. Balance cash drawer twice daily. Created schedules for employees according to company guidelines. Create goals to exceed previous year revenue. Office Assistant
Hamilton Information Systems-Grand Island, NE
September 2006 to June 2007
Assisted customers with internet service activation and computer repair questions. Assist office manager with accounts payable and receivable through QuickBooks software. General office duties which included answering telephone calls, faxing, copying and scanning. Office Assistant/ Receptionist
Anderson Ford Lincoln Mercury-Grand Island, NE
January 2002 to September 2006
Answer multi-line phone system. Log daily sales information. Add vehicles to inventory using ADP software. Assist customers with general questions. Record sales commission daily. Education
Associate's degree in Business Management
Johnson County Community College
September 2024 to Present
High School Diploma
Grand Island Senior High - Grand Island, NE
February 2003 to May 2004
Skills
• Customer Service (10+ years)
• Quickbooks (5 years)
• Data Entry (10+ years)
• Accounts Receivable (5 years)
• Accounts Payable (5 years)
• Medical Scheduling (2 years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Salesforce (3 years)
• Management (3 years)
• Dealership experience (3 years)
• Supervising experience (3 years)
• Primavera P6 (1 year)
• Analysis skills
• Organizational skills
• Construction
• Time management
• Contracts
• Cost control
• Negotiation
• Phone etiquette
• Human resources
• Project management software
• Accounting software
Certifications and Licenses
Series 6
Driver's License
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