Customer Service Support

Uzoamaka Esther Chinyere Odoemenem

Richmond, Texas

Phone: 832-***-**** Email: ***************@*****.*** Professional Summary

Motivated and multilingual customer service professional with over 4 years of combined experience in retail, training centers, and the food industry. Skilled in handling high volumes of customer inquiries via phone, email, and chat with professionalism and efficiency. Consistently meets performance targets and is known for clear communication, accuracy, and customer satisfaction. Seeking a remote customer service position to contribute to a results-driven team. Core Competencies

- Customer Support (Phone, Email, Chat)

- Cash Handling & Point of Sale

- Billing & Order Processing

- Conflict Resolution

- CRM Systems

- Microsoft Word & Excel

- Fluent in English, Igbo, Yoruba & Pidgin

- Time Management & Team Collaboration

Professional Experience

Customer Service Representative

Kom Chop - Richmond, Texas

Jan 2025 - Present

- Handle 10+ daily inbound/outbound calls, assisting with food orders, billing, and general inquiries.

- Maintained a 100% customer satisfaction rate through effective issue resolution.

- Kept accurate customer records and supported internal coordination. Cashier

Packets and Pieces Shopping Mall - [City, Nigeria] May 2021 - Dec 2023

- Processed daily transactions and provided friendly service to a high volume of customers.

- Maintained accurate records using a CRM and POS system.

- Assisted with inventory checks and end-of-day financial reports. Secretary

Rotary Club International - Isheri-Olofin Golden

Jan 2020 - Dec 2021

- Resolved complaints efficiently and consistently delivered excellent member service.

- Created and led a team of skilled, problem-solving personnel to support club operations.

- Supported event coordination, document preparation, and meeting minutes. Customer Service Assistant

U and I for All Computer Training Center - [City, Nigeria] Jan 2019 - Mar 2021

- Provided support via phone, email, and chat for over 50 customers.

- Consistently met performance goals, including call handling time and customer satisfaction metrics.

- Supported technical and administrative tasks during training sessions. Education

High School Diploma

Nikky Bee Comprehensive High School - Nigeria

Graduated: 2021

Certifications

- CPR Certification

Technical Skills

- Microsoft Word

- Microsoft Excel

- CRM & POS Systems

Languages

- English (Fluent)

- Igbo (Fluent)

- Yoruba (Fluent)

- Pidgin English (Fluent)

References

- Ekene Odoemenem

Phone: +1-832-***-****

Contact this candidate