Project Manager Data Analytics

Deesha Patel

510-***-**** **********@*****.***

Program/Project Manager (PMP)®

Dynamic professional with over 12 years of extensive experience in commercial responsibilities and order management, including production, new product introduction (NPI), and return merchandise authorization (RMA) processes.

• Leadership & Mentorship: Proven ability to mentor staff and lead cross-functional teams, influencing management and effectively resolving conflicts to foster a collaborative environment.

• Operational Excellence: Achieved on-time delivery (OTD) rates exceeding 98%, while consistently maintaining high customer satisfaction.

• Innovation & Automation: Spearheaded the development of innovative solutions and automation processes, including autogenerated business intelligence reports and customized reporting tools.

• Data-Driven Decision Making: Utilized data analytics to optimize processes, establish KPIs, and drive continuous improvement in efficiency, cost reduction, and customer satisfaction.

• Technical Proficiency: Strong command of SAP, Salesforce, Oracle, LIMS and advanced Excel, alongside effective communication tools such as Outlook, Slack, Webex, Teams, and Zoom. Expertise

Project/Program Management:

• Agile & Waterfall Methodologies

• Experienced supporting projects or programs utilizing Earned Value management and Risk, Issues and

Opportunity (RIO) management to drive program

performance

• Cost control and budgeting skills

• Risk Management

• New Process Development & Implementation

• Knowledgeable in Program Management Best Practices

• Familiar in finance, scheduling and quality data harvesting and integration

• Experience working across multiple programs

Technical skills:

• MS. Project/MS. Office/Smartsheet

• Salesforce/SAP

• BI

• EVM/Test Management

• Data Analytics Tools

• Change Management

Soft Skills:

• Leadership skills

• Decision-making

• Problem Solving/ Proactive approach

• Analytical Thinking

• Interpersonal skills/Conflict Management

• Organizational and time management skills

PROFESSIONAL EXPERIENCES

Senior Customer Program Manager Sept 2016 - Current UCT Ultra Clean Technologies, Hayward, CA

• Collaborate with cross-functional teams (Engineer, Planning, Purchasing, Production, QC, Shipping, Receiving) to resolve customer order issues, deliver a seamless and dependable customer experience, addressing inquiries and follow-ups

• Facilitate meetings (Quarterly performance reviews, Quarterly Business Review, OTD meeting), establishing timelines and holding stakeholders accountable for their deliverables throughout project completion

• Oversee daily updates to the customer dashboard in ERP (SAP) according to customer demands, and ensure proper execution of order management, fulfillment, invoicing, and payment collections for efficient order handling

• Manage backlog and inventory, processing customer returns (RMA) and identifying opportunities for process improvement

• Worked directly with Buyer/Planners and Purchasing manager for details, on material shortages, inventory and delays

• Collaborate with Strategic Purchasing, Enterprise Scheduling, Manufacturing, Warehouse, and Project Management teams to provide analysis and insights on project material requirements and status, including strategies for issue mitigation

• Achieve OTD to site commit date of 98%+ and OTD to customer need date of 85%+.

• Escalate material and labor shortages to meet site commit dates and manage conflicting priorities in a fast-paced environment. Work with customers to de-escalate contentious situations

• Proactively manage multiple team tasks, including improvement programs, business analysis, RFQs, pricing estimates, NPI Projects, contract reviews, change management, and on-time delivery (OTD)

• Conduct detailed schedule analysis of critical paths to identify key technical and schedule risks, and proactively establish mitigation activities or corrective actions

• Use data driven decision making to optimize processes; establish and drive KPI for continuous growth, overall efficiency, reduce costs and customer satisfaction

• Drive innovative solutions and automation in processes (e.g., Autogenerated BI reports, emails, Reports customization)

• Accurately publish monthly revenue projections and provide guidance and mentorship to junior staff

• Ensure compliance with customer contractual agreements and internal processes

• Collect and analyze data on consumer behavior to understand changing needs and develop long-term customer relationships

• Oversee the onboarding and continued development of all associates within the department by maintaining knowledge of the product line, prices, lead times, and system

Senior Project Management May 2023-Sept 2023 (Contract only) Boeing, El Segundo, Ca

• Define plans, schedules, and resources for large, complex manufacturing operations programs in Aerospace and projects

• Create optimal project schedules and manage tight budgets

• Allocate resources effectively, including labor, materials, and equipment. Coordinate with subcontractors, vendors, and suppliers to ensure timely delivery and adherence to project specifications

• Collaborate with Strategic Purchasing, Enterprise Scheduling, Manufacturing, Warehouse, and Project Management teams to provide analysis and insights on project material requirements and status, including strategies for issue mitigation

• Creatively solve project issues and proactively mitigate risks to avoid delays and disruptions

• Identify, communicate, and escalate/resolve conflicts, inter-dependencies, and critical path blockers quickly and efficiently with leadership and relevant stakeholders

• Communicate and collaborate with cross-functional stakeholders from operators to executive leadership

• Serve as the primary point of contact for project stakeholders, including clients, architects, engineers, and regulatory authorities. Provide regular updates on project progress, milestones, and challenges

• Lead and motivate cross-functional team members (including manufacturing engineering, quality, R&D, regulatory, supply chain, production, and IT) to successful project completion through excellent interpersonal and influence skills

• Execute detailed project tracking and documentation, including presenting regular updates to internal and external leaders

• Track/manage and ensure efficient hand-offs between teams such as BOM procurement, engineering change control, issue reporting, etc.

• Lead the execution of strategic programs, ensuring timely delivery, adherence to specifications, and budget compliance

(Product Introductions and revenue-generating product line extensions and customizations)

• Partner closely with engineering departments during product development to meet cost, quality, scheduling, and technical targets

Customer Service Operations Nov 2015-Aug 2016

Theranos, Palo Alto, CA

• Provided day-to-day customer support to providers, patients, technicians, and Clinical Lab Scientists, while ensuring all service levels are met and personal health information is within HIPAA and FDA regulations

• Tracked provider requests such as: add-ons, redraws, lab order documentation, and billing documentation using LIMS

• Compiled and organized internal performance metrics and customer tracking data to generate reports for Management Review based on call logs.

• Evaluated and updated current processes and SOPs to identify improvements needed in operational workflows to increase effectiveness

• Trained other Customer Service Associates on updated processes, including new hires

• Monitored both internal performance and relevant customer tracking data such as KPIs, metrics, contact volumes, corrective action reporting and generated reports

Account Manager May 2012 - Oct 2015

Stella Carakasi, Berkeley, CA

• Provided customer support (troubleshooting, advising customers regarding product, sales and policy)

• Collaborated with internal teams (Dev, product Management, QA) to ensure customer satisfaction

• Coordinate with key suppliers to address and resolve scheduling and delivery challenge

• Define clear communication standards with suppliers for confirmations, status updates, and issue resolution

• Set up new customers, products and orders

• Responsible for receiving and adjusting inventory and processing of customer returns

• Reporting RMA & Reorder Reports, OTS Reports

• Maintained positive customer relationships with wholesale customers

• Managed orders from entry to release, handled customer inquiries, researched billing and delivery issues, and identified and resolved customer issues

EDUCATION

California State University: BS in Finance & Corporate Management - June 2011 Project Management Institute: PMP certification - July 2022

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