M A Office Manager

CURRICULUM VITAE: LILIAN THERERA DE COSTA

N ame : Lilian Therera D e Costa

Race : Eurasian

Religion : Roman C atholic

Languages : English, B . M a laysia & B . Indonesia N ationality : M a laysian

Address : N o 38 Jalan LEP 4/15

Seksyen 4, Taman Lestari Putra

B andar Putra Permai

4 3300 Seri Kembangan, Selangor

Sex : Female

M arital Status : M arried

Education : S ijil R endah Pelajaran, C onvent B ukit N anas S ijil Pelajaran M a laysia, C onvent Bukit Nanas

Contact N o . : 016 - 9 46 5 226

Email : **********@*****.***

Experience : Smile-Link Dental Group

Patient R elations D ept – Senior Exec &

Personal Assistant to the Managing Director, C linical Division

& Special P rojects

(2 017 – 2 020) left due to the C OVID19 p andemic

- International Specialist Eye Centre

PA to CEO/MD, Office Manager & H ead of Patient R elations and

Customer Relations D epartment

(2 007 – January 2015)(2007 - 2 014)

- Legend Hotel Kuala Lumpur

Guest Services – M anager

(2 006)

- Reach Publishing Sdn Bhd & McCallum

Strategic Communications Sdn Bhd

Office M anager

(Sep 2000 - D ec 2 005)

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Skills and Experiences:

M any years o f experience in the hospitality and healthcare industry m a inly in guest services and p atient care.

Acquired and honed administrative skills in various c ompanies, such as c o-o rdinating m eetings, events, maintaining files and records, composition o f letters/c orrespondences, m anaging incoming and o utgoing m a il. R etrieval of data from various sources. Knowledge and experience in processing staff claims, p ayment vouchers, payroll, m onthly statutory deductions in accordance w ith company procedures. N egotiated w ith suppliers/vendors o n the p urchase of items. M anaged areas such as the stockroom.

Liaised with government departments on various m atters pertaining to licensing, p ermits, etc.

Administered m edia space purchase w ith m a jor newspaper companies. Co-ordinated hotel reservations o r appointments for M D/CEO, senior o fficers/m anagers of the c ompany.

Possess a g ood understanding o f hotel systems especially in the Front Desk. Fifteen years e xperience as a p ersonal assistant to the M D and CEO. M anaged manpower of 8 0 to 100 staff. Able to m ulti-task as and when needed.

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