Data Entry Customer Service
Resume:
GERALDINE PRINGLE SONIA
New Haven, CT 06515 **********@***.*** 203-***-**** (c)
SUMMARY
Talented Clinical Data Processor in the Healthcare field. Recognized for skills in data entry, keeping records and maintaining logs. Routinely processes confidential information, analyzes data, manages information, and gathers data in all drug projects. Skilled at multi-tasking while maintaining high degree of accuracy. Excellent team player known for leadership and positive interpersonal and customer service. Works well under pressure and always get the job done correctly and on time.
EDUCATION
Branford Hall Career Institute, Health Claims Specialist, Branford, CT 2011 – 2012
RELEVANT COURSES AND SKILLS
Microsoft Word, RAVE, Medisoft, Sage, Outlook, NexGen, Athena, MS PowerPoint, Electronic Health Records, Medical Coding, Medical Insurance, SharePoint, MS Excel, Impact, Navicure, Carelogic and Keyboarding at 45 words per minute.
PROFESSIONAL EXPERIENCE
Faith Baptist Church of West Haven, Inc., 39-41 Emma Street, West Haven, CT 1981 – Present
Administrative Secretary
Responsible for record keeping for the entire congregation of Faith Baptist Church. Performs clerical duties including taking minutes, typing, data entry, organization of files, record keeping logs.
Composes correspondence, compiles information for reports, monitor’s staff calendars and schedulers.
Interacts with and provides appropriate responses to all members of the church plus customers and general public.
Routinely processes confidential information within the church.
Motion PT Group/Confluent
Denise Hendricks Director Therapist (OT)., 323 Riverside Avenue, Westport, CT 2021 – Present
Patient Service Receptionist (PSR) – Physical Therapy Office
Responsible for receptionist functions including greeting patients, answering telephone, scheduling appointments and verify patient demographics and financial information records.
Prepare encounters form and records. Enter encounters data into Practice Management System and reconcile encounters with schedules.
Manage medical records functions and filing records daily.
Receive and record patient copays as required by health insurance carrier, ensure that collect cash, checks and credit cards processed according to established protocols and schedules.
Communicate with referring physicians, patients and others by telephone to provide information.
Ensure that incoming faxes are delivered and or acted on immediately.
Connecticut Podiatry Group P.C.
Dr. Glenn Vitale D.P.M & Dr. Mark Daddio D.P.M., 385 Main Street, West Haven, CT 2019 – 2020
Receptionist – Podiatry Office
Responsible for receptionist functions including greeting patients, answering telephone, scheduling appointments and verify patient demographics and financial information records.
Prepare encounters form and records. Enter encounters data into Practice Management System and reconcile encounters with schedules.
Manage medical records functions and filing records daily.
Receive and record patient copays as required by health insurance carrier, ensure that collect cash, checks and credit cards processed according to established protocols and schedules.
Stocking and preparing exam rooms; and assisting the patient in exam chair.
Communicate with referring physicians, patients and others by telephone to provide information.
Ensure that incoming faxes are delivered and or acted on immediately.
Called in prescriptions to pharmacy.
Preparing X-ray’s
Contacting insurance company for verification
Casting clients for Orthotics
Scrubbing clients before surgery
Dr. Alicia Guidone DPM, LLC, 141 Durham Road Unit 15, Madison, CT 2018 – 2019
Receptionist – Podiatry Office
Responsible for receptionist functions including greeting patients, answering telephone, scheduling appointments and verify patient demographics and financial information records.
Prepare encounters form and records. Enter encounters data into Practice Management System and reconcile encounters with schedules.
Manage medical records functions and filing records daily.
Receive and record patient copays as required by health insurance carrier, ensure that collect cash, checks and credit cards processed according to established protocols and schedules.
Stocking and preparing exam rooms; and assisting the patient in exam chair.
Communicate with referring physicians, patients and others by telephone to provide information.
Ensure that incoming faxes are delivered and or acted on immediately.
Called in prescriptions to pharmacy.
Coding billing and knowledge in medical terminology and coding.
Medoptions,55 Hatchetts Hill Road, Old Lyme, CT
Clinician Intake Specialist – Behavior Health Department 2017 – 2017
Processes physician orders and patient demographics information via facsimile. Verifies patient demographics, and insurance using online verifications systems.
Obtains necessary pre-authorizations for services.
Rectifies relevant issues with failed claims.
Generates No Payer source letters.
Responsible for NexGen tasks including but not limited to insurance authorization errors, incorrect billing ID, etc.
Follows up on insurance denials relative to eligibility and authorizations.
Identifies specific insurance related limitations in clinician visits.
Southwest Community Health Center of Bridgeport, CT 2012 – 2017
Receptionist/Case Manager – Behavior Health Department
Responsible for receptionist functions including greeting patients, answering telephone, scheduling appointments and verify patients demographics and financial information records.
Prepare encounters form and records. Enter encounters data into Practice Management System and reconcile encounters with schedules.
Manage medical records functions and filing records daily.
Handle cash, collect co pays and reconcile payments daily.
Maintain and stock inventory within the department.
Coding billing and knowledge in medical terminology and coding.
Responsible for getting patients height, weight and blood pressure before seeing Psychiatric Physician.
Internal Medicine of West Haven, CT 2011 – 2012
Medical Coder – Externship
Apply payment to patient accounts.
Conduct follow up activities to ensure payment collected.
Abstracting and coding of diagnoses and procedures for patient medical records along with other duties as related to reimbursement processes.
Process collection letters.
Obtain patients personal data.
Work with ICD-9-CM codes, and CPT codes.
Answer phones, receive patients, and schedule appointments.
File and maintain accurate patient files and charts.
CD3 Inc., Guilford, CT 2010 – 2011
Clinical Data Analyst – Consultant
Responsible for all standard operating procedures.
Worked with Data Managers and Monitors staff. Generated pre-fine computer programs to produce reports, which facilitated data cleaning functions.
Active team member on assigned drug project team. Performed a variety of moderately complex and responsible tasks for processing clinical trial data which include; remote data entry (RDE).
Keeping a daily discrepancy log for all drug projects.
Eliassen Group, Mansfield, MA 2009 – 2010
Clinical Data Analyst – Consultant
Responsible for all standard operating procedures.
Worked with Programmers and Senior Data Analyst staff. Generated pre-fine computer programs to produce reports, which facilitated data cleaning functions.
Active team member on assigned drug project team. Performed a variety of moderately complex and responsible tasks for processing clinical trial data which include; remote data entry (RDE).
Keeping a daily discrepancy log for all drugs projects.
Bayer Health Care, West Haven, CT 1982 – 2009
Sr. Clinical Data Processor (1997 – 2009)
Performs a variety of moderately complex tasks for processing clinical trial data.
Completes case report form (CRF) and study tracking; pre-entry review of Correction Report Form (CRF).
Creates data collections forms, processes clinical studies files with data discrepancies, resolving problems, and performing data quality checks.
Provides 10% formal data checks, error analysis and CRCF’s to support Clinical data Coordinator (CDC).
REFERENCES AVAILABLE UPON REQUEST
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