Customer Service Office Assistant
Resume:
Amanda Huggins
Monroe, NC *****
*********@*******.***
Professional Summary
Versatile professional with extensive experience in customer service and massage therapy. Skilled in coordinating logistics and providing customized client experiences. Proven ability to manage high call volumes and ensure client satisfaction. Adept at maintaining accurate records and utilizing technology for efficient operations. Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Matthews Towing & Automotive-Matthews, NC
July 2024 to Present
• Coordinated and dispatched tow trucks to respond to customer requests for roadside assistance
• Managed a high volume of incoming calls, efficiently prioritizing and assigning jobs based on urgency and availability of resources
• Maintained accurate records of all service requests, including customer information, vehicle details, and location data
• Communicated with customers to provide updates on estimated arrival times and any delays or changes in service plans
• Collaborated with tow truck drivers to ensure efficient routing and minimize response times
• Utilized GPS tracking systems to monitor the location of tow trucks in real-time for optimal resource allocation
Office Assistant (Contract)
Kimberly Lewis Functional Medicine-Dublin, VA
September 2023 to May 2024
• Digitize documents
• Update patient files
• SOAP notes
Customer Service Representative
H&R Block-Radford, VA
January 2024 to April 2024
• Answered incoming calls and directed customer queries to the correct department.
• Scheduled appointments.
• Scanned documents.
Massage Therapist
Relax Blacksburg-Blacksburg, VA
October 2019 to March 2023
• Provided customized massage for relaxation and treatment as requested by clients.
• Worked together as part of a team to provide an excellent client experience, including through scheduling and check-in/check-out.
• Kept area clean, organized and well-stocked.
• Educated clients on at-home care.
Massage Therapist
Hand and Stone Massage and Facial Spa-Charlotte, NC April 2015 to August 2019
• Provided customized massage for relaxation and treatment as requested by clients.
• Worked together as part of a team to provide an excellent client experience, including through scheduling and check-in/check-out.
• Kept area clean, organized and well-stocked
• Educated clients on at-home care.
Sales Associate
Dover Saddlery-Charlotte, NC
May 2014 to June 2015
• Provided customer service and assist in floor sales to customers
• Kept store clean and well-stocked through general housekeeping
• Completed inventory management and data entry
Head Cashier
Lowes Home Improvement-Concord, NC
March 2009 to March 2013
• Assisted in the training and supervision of employees.
• Coordinated with other head cashiers to monitor cash levels, organize lunches and provide overrides.
• Addressed customer concerns, work to resolve issues and help customers find what they need within the store.
• Maintained stock on the front end to ensure that merchandise is neat and available. Educa0on
Education
Psychology (Bachelor of Science)
Radford University-Radford, VA
August 2021 to May 2024
General Education (AAS)
New River Community College-Dublin, VA
August 2019 to May 2021
Some college
Psychology (Bachelor's degree)
Skills
• Outbound calling
• Grammar Experience
• Pet care
• Customer support
• Care plans
• Crisis intervention (1 year)
• Multi-line phone systems
• Word processing
• Continuous improvement
• Event planning
• Project coordination
• Patient interaction
• Mac OS
• Editing
• HR support
• Resume screening
• Relationship management
• Providing information to customers
• Phone communication
• Individual consumer customer service
• Patient care
• GPS
• Word (5 years)
• Communication skills
• Office management
• Accounts receivable
• Mobile applications
• Salesforce
• Client services
• Digitization (2 years)
• Adobe Creative Suite
• Customer relationship management
• Workday
• Software troubleshooting
• Childcare
• Adaptability
• Transportation management systems
• Food service management
• Working with people with developmental disabilities
• Product demos (1 year)
• AI
• Clear language communication
• Cash register
• POS (10+ years)
• Google Docs
• Customer communication (10+ years)
• Microsoft Excel (2 years)
• Marketing
• Scheduling software
• Decisiveness
• Math
• Microsoft Office (5 years)
• Driving
• Lift truck
• Ordering supplies
• Handling customer inquiries
• Moving
• Microsoft Outlook
• Working with high schoolers
• Crew management
• Attention to detail
• Client retention
• Kennel experience
• Retail math (10+ years)
• E-commerce
• Retail sales (10+ years)
• Presentation skills
• Restaurant experience (4 years)
• Leadership (8 years)
• Cash handling
• Pediatrics
• Interviewing
• Working with people with disabilities
• Adobe Acrobat
• Electronic health records (EHR) management
• Individual / group counseling
• Excel (3 years)
• Writing Skills (3 years)
• Telecommunication
• Teamwork
• Quality improvement
• Filing
• Talent acquisition
• Pain management
• Medical records
• Status Reporting
• Accounts payable
• Bookkeeping
• Hospitality
• Oracle
• Employee relations
• Windows
• Organizational skills
• Patient service
• Project scheduling
• Microsoft Outlook Calendar
• CRM software
• Training & development
• Upselling
• Load & unload
• HRIS
• Multitasking (10+ years)
• Automotive customer service experience
• Product management
• Front desk
• Personal assistant experience
• Conflict resolution
• Animal care
• Maintenance
• Inside sales
• Experience with children
• Issue reporting
• Human resources
• Problem solving (10+ years)
• Research (2 years)
• Food industry
• Medical office experience
• Analysis skills
• Experience with individuals with mental health conditions
• HIPAA
• Microsoft Word
• Animal restraint
• Order entry
• Typing
• Intake
• Active listening
• Flexibility
• Account management
• Adobe Photoshop
• Client invoicing
• Integrity
• Live chat
• Slack
• Crisis management
• Substance abuse
• Supervising Experience
• Telemarketing
• Residential construction
• Account reconciliation
• General ledger accounting
• Spanish
• Time management (10+ years)
• English
• Payroll
• Microsoft Powerpoint (1 year)
• Medical documentation
• Conflict management
• Mechanical knowledge
• Calendar management
• Medical administrative support
• Sales
• Customer retention
• Innovation
• Computer operation
• Phone etiquette (10+ years)
• Proofreading
• Team scheduling
• Stocking (10+ years)
• Customer service
• Basic math (10+ years)
• Computer skills
• Appointment scheduling
• Project management
• HR compliance
• Patience
• Lifting equipment
• Experience with individuals with substance use disorders
• Motivational interviewing
• Map reading
• Teaching
• Animal handling
• EHR systems
• Computer science
• Key Performance Indicators
• Forklift
Certifications and Licenses
Non-CDL Class C
Driver's License
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