High School Customer Service

PROFESSIONAL SUMMARY

Certified technician with **+ years of experience in installing and servicing low voltage systems, including alarms, fire/life safety devices, and automation systems. Skilled in wiring, panel programming, and IP camera integration. Experienced with 2gig, Qolsys, and Alarm.com platforms. Strong background in telecommunications, access control, and networking. Dedicated to safety and excellent customer service in both residential and commercial settings.

EDUCATION/CERTIFICATION

United Educational Institute (UEI), 2024

HVACR Certification

EPA 608 Universal Certification

Western Electrical Contractors Association (WECA), 2020

Objective: Fire/Life Safety Technician Certification

Western Electrical Contractors Association Fire Alarm Systems (32 Hour Course)

ITT Technical Institute, 2001

5 Quarters completed - courses in Electronics Engineering, including digital, programable logic computers (PLC's), and computer electronics

Rancho Verde High School, 1999

High School Diploma

PROFESSIONAL EXPERIENCE

Johnson Controls, Riverside, CA

June 2022 – November 2022

Alarm Installation Technician

Member of Communication Workers of America (CWA) Union

oRun and terminate wire and cable

oMount devices and program panels

Netronix, Placentia, CA

June 2021 – November 2021

Integration Technician

Member of International Brotherhood of Electrical Workers (IBEW)

oRun and terminate wire and cable

oMount devices and panels

Alert360, Corona, CA

March 2021 – June 2021

Alarm Installation Technician

oInstall and trouble-shoot low voltage panels

oRun and terminate wire and cable

oInstall devices and program panels

oWork with 2gig and Qolsys panels

oAlarm.com home automation

oInstallation and programming of IP cameras

ADT, Riverside, CA

June 2005 – March 2021

Small Business Technician

oInstall, service and troubleshooting of various alarm systems and their components

oInstall and service residential fire carbon and smoke detectors

oExperience working with telecommunications

oInstall, service and networking of home and business automation systems

oInstall, service and networking of access control (Brivo Certified)

oNetworking of NVRs; Installation and troubleshooting of IP cameras

The Home Depot, Moreno Valley, CA

October 2002 – May 2005

Department Manager – Paint, Garden and Hardware

oMaintain and exceed sales goals in various departments

oInventory control; monitor and maintain inventory levels as required

oTrain and build employee capacity within assigned departments

FedEx Ground, Rialto, CA

October 2001 – October 2002

Linehaul Department Clerk

oOrganization of planning, scheduling of dispatch and arrivals; keep timely records

oCommunicate with clients, dock operations, drivers and dispatchers to answer diverse questions over telephone and in person

FedEx Ground, Rialto, CA

October 1999 – October 2001

Full Time Package Handler/Department Specialist

oLoad, unload and/or sorting of packages

oMaintain performance of conveyor belt

o10-Key Certified

oReceived management training and covered for Department Specialists in their absence

REFERENCES

Available upon request.

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