Customer Service Data Entry
Resume:
Wendi Jo Hill
Manteca, CA 95336
Email: *************@*****.***
Objective: Seeking a long term position with a company I am proud to be with, where I have the opportunity for career growth through an increasing level of responsibilities. A company that can appreciate my problem solving ability, and dedication to my clients and Co-workers. Skills: Type 65 wpm,12000 kph, Windows XP, Windows 7, Windows 10, Ms Office and Excel, Basic Office Equipment, Data Entry, Detail Oriented, Organized, Good Phone Ethics, Excellent Soft Skills, Positive Attitude, Build good relationships with co-workers, Customer Service Skills, Multi-task, Love a challenge.
Experience:
7/2023 – current Alternative Choice Hollistic Healing
• Office manager
• Answer phones, explain services, set apps.
• Manage patient records, database
• Billing
• Correspondence
• AP and AR
9/2022 – 6/2023 Contingent Employee at Blue Shield of California
• Quality Assurance Auditor
• Large Group Member Maintenance Processor
• Audit processor and offshore vendor work for various LOB.
• Process enrollment and plan changes when needed
• Remote position from home
10/2020 – 8/2022 Old Republic Title Company
• Escrow Processor
• Data Entry
• Overnight Mailing
07/2019 – 5/2020 RMC Corporation- Solar Eligibility Service Agent
• Outbound and Inbound Calls to gain interest in Solar Programs
• Check if home and customer are eligible for Solar Panels
• Xfer to various Solar Providers
05/2017 – 2/2019 Health Plan of San Joaquin- Customer Service Representative
• Inbound and outbound Call Center customer service to members and medical providers
• Face to face customer service to walk in members
• Assist members in selecting primary care physician and specialists
• Provide claim and authorization status to members and providers
• Assist members with billing issues
• Utilize multiple database and programs simultaneously
• Provide enrollment assistance to members
• Update member information
• Attend biweekly team meetings and trainings
• Providing member benefit information
• Utilize Interpreter line to assist members with multiple languages 08/2014 - 12/2016 MedicAlert Foundation - Member Services Agent
• Inbound and outbound call center agent
• Sales
• Updating and Maintaining members medical records, Medications and dosages, Conditions and Allergies, Surgeries, and Medical Device Information
• Technical support for website
• Processing mail orders and remittance
• Customer Service
• Handled Escalated calls from members
01/2012 - 02/2014 Telecontact Resource Services - Call Center Agent
• Set Face-to-face, phone, and web appointments for an array of clients
• Gather and input data
• Be on the phone for the majority of the workday
• Deal with rejection constantly, while maintaining a high level of professionalism and politeness.
• Build databases of prospective companies from scratch
• QA auditor, audited agent calls for quality, call handle time, validity of meeting appointments set, and provided feedback and training as needed.
02/2009 - 01/2012 DirectLine Technologies, Inc – Professional Fundraising Team Member
• Raise charitable funds for a number of different non-profit organizations
• Renew memberships for alumni associations of many different universities.
• Take payment information over the phone
• QA reviewed PFT calls for quality, script adherence, pledge validity, payment verification.
• Provided feedback and training as needed
References Available Upon Request
Contact this candidate