Customer Service Care

Contact

Felix R. Gutierrez Rosario

Phone: 787-***-****

Address: *** *** * **, *** Juan, P.R,00920

Email: **************@*****.***

Profile

** ***** ** ********** ** customer service

and dedicated to deliver an excellent

customer care through the phone and in

person. I also have a good effective

knowledge in handling complaint in positive

and dynamic manners.

Work experience

Benelynk (Sunrise, FL)

Member Coordinator Specialist

Feb/2024– Oct/2025

Coordinate medical appointment and screening UHC members by phone to see if they are eligible for Medicaid benefits. Skills

• Quality Monitoring experience

• Team Managment experience

• Bilingual (English and Spanish)

• Call Center and Retail experience

• Full Knowlege in MS Office,

Outlook, Power Point, Word and

excel.

Telecontacto (San Juan, PR)

Trainer Specialist

Sept/2022 – May/2023

Train and educate new hires reps so they handle calls and provide a good customer services in any campaign that we are assign to. Optum Healthcare (San Juan, P.R)

Provider Representative

April/2019 – Dic/ 2021

Help and assist providers through the phone with claims payments for services that they offer to member or clinics.

At&t Telephone Company (Miami, FL) Oct/2005 - Dic/2017 Store Managment

Manage and help the employees to provide a great retail experience also handle schedule and work payroll process to the Employees.

Hobbies

• Running

• Photography

• Traveling

• Cooking

Education

Republica de Colombia High School

High School Diploma

General Studies

1997 – 1999

John Dewey College

Some Credits in technical computers and

communications.

2003 – 2004

Contact this candidate