Home Care Part-Time

Steeffany Carolina Puche Beltran

Address: ** **** ******, **** *** York, NJ 07093, 2nd Floor

Phone: 347-***-****

Email: *************@*******.**

PROFESSIONAL PROFILE

Graduated in Business Administration from Universidad Politécnico Gran Colombiano and in Airline and Travel Agency Administration from Escuela Aeronáutica de Colombia. With over 10 years of experience, I have developed skills and abilities that enable me to identify and effectively solve problems. I am diligent in fulfilling my work and personal responsibilities, as well as those assigned to my team. I excel in sharing knowledge and training staff in areas where my support is needed. I have a good command of office tools and a solid analytical foundation. My ability to listen to people allows me to interact effectively and create a healthy work environment, enabling me to stand out as a leader in any situation.

WORK EXPERIENCE

Babysitter

November 2022 – April 2023

Employer: Enrique Silva (Dentist)

Location: East Rutherford, NJ

Phone: 973-***-****

Duties: Responsible for transporting and caring for two girls aged 1 and 2. Duties included meal preparation, recreation, and hygiene for 10.5 hours, four days a week. Home care. Babysitter

Part-Time, 2023 – 2024

Employer: Leslie Izquierdo

Location: Bloomfield, NJ

Phone: 201-***-****

Duties: Responsible for transporting a 6-year-old girl between school, home, and dance school. Duties included meal preparation, recreation, and home cleaning services. Babysitter

May 2023 (1 month)

Employer: Erika

Location: Cliffside Park, NJ

Phone: 201-***-****

Duties: Responsible for the care of a 6-month-old baby, including meal preparation, hygiene, recreation, and full-time home care.

Hotel Hilton New Jersey

Position: Housekeeping Manager Assistant

November 2021 – December 2023

Phone: 303-***-****

Supervisor: Nabila

Duties: Supervised cleaning staff and managed their activities within the hotel. Handled complaints and took corrective actions. Reassigned rooms (check-in and check-out) and supervised common areas.

Achievements: Started as a housekeeper, providing daily cleaning services to 13 rooms, including single, double, king, and penthouse suites. Carlson Wagonlit Travel

Position: Intermediate Travel Counselor

February 2018 – June 2021

Phone: 327-5090

Supervisor: Cristina Aristizabal

Duties: Managed corporate accounts and clients globally. Followed up on VIP requests until billing. Met company and account targets while providing excellent service. Achievements: Trained global account teams on processes and client policies. Achieved quarterly transaction goals to maintain hotel rate attachments. Received client commendations for excellent service.

ILUMNO Servicios de Colombia SAS - Politécnico Grancolombiano Position: ILUMNO Relationship Expert - Call Center September 2017 – February 2018

Phone: 745-2323

Supervisor: Gloria Flores

Duties and Achievements: Managed student enrollment procedures and virtual platform guidance. Provided timely and effective support to student inquiries. Travelsoft SAS

Position: Administrative Manager

May 2014 – February 2017

Phone: 320-***-****

Supervisor: Giovani Torres Vargas

Duties and Achievements: Managed commercial processes for the business unit, met sales budgets, and handled client relations. Sold enterprise software for the tourism and hotel sector, provided strategic consulting, and developed sales strategies. Panamericana de Viajes La Alianxa

Position: Web Support

Duration: 6 months (Maternity Leave Coverage)

Phone: 650-0400

Supervisor: Hugo Velez

Duties and Achievements: Managed the website for B2B and B2C clients. Handled hotel rate generation, website product updates, and technical support. Negotiated with wholesale providers and managed internal and external user accounts. ViajeporMenos.com

Position: Travel Agent

January 2013 – June 2013

Phone: 320-***-**** / 552-6220

Supervisor: Giovani Torres

Duties: Managed quotations and creation of travel plans. Updated website banners and promotions. Provided online support and payment processing. Managed customer follow- ups, product management, and sales budgets.

Despegar.com

Position: Travel Advisor

February – October 2012

Phone: 646-1590

Supervisor: Jackeline Urrego

Duties: Managed reservation systems (SABRE, AMADEUS), handled customer complaints, processed payments, and sold tickets and hotel packages. Responded to client complaints and monitored advisor performance.

EDUCATION

Universidad Politécnico Gran Colombiano

Degree: Business Administration

Graduation: 2023

Escuela Aeronáutica de Colombia

Degree: Technician in Airline and Travel Agency Management Graduation: 2008

Cedep Escuela de Programas Técnicos

Degree: Criminal and Judicial Investigation

Graduation: 2005

LICENSES AND CERTIFICATIONS

Customer Service Fundamentals (LinkedIn, August 2020)

Project Management Fundamentals (LinkedIn, August 2020)

Commercial Communication (Google Activate, 2020)

Business Analysis Fundamentals (LinkedIn, August 2020)

SABRE Network Certification (June 2014)

English as a Second Language Certification (Zoni Language Center, Levels 1 & 2, Sena Sophia Plus, Levels 1-4)

American Bls -CPR Course-Adult, Child /Infant (05 june 2023)

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